AIRBNB VIRTUAL ASSISTANT — OPERATIONS & COLD CALLING

**AIRBNB VIRTUAL ASSISTANT — OPERATIONS & COLD CALLING**
Haven Noire | Full-Time | 5+ Years STR Experience Required

---

**THIS IS NOT AN ENTRY-LEVEL ROLE. IF YOU DO NOT HAVE AIRBNB OR SHORT-TERM RENTAL EXPERIENCE, PLEASE DO NOT APPLY.**

---

**QUICK FACTS**
- Type: Full-time, Remote
- Hours: 40 hrs/week | 9:00 AM – 6:00 PM CDT US TIME | Weekends required
- Pay: $4.00/hr base + uncapped commission per signed arbitrage deal
- Experience: Minimum 5 years Airbnb / short-term rental management
- Cold Calling: 80–150+ outbound calls/day required
- Start: Immediate

---

**ABOUT US**

Haven Noire is a newly formed US-based short-term rental company building a portfolio of Airbnb arbitrage and co-managed properties across multiple US markets. We are in active growth mode — you are joining early, and your performance directly shapes how fast we scale and how much you earn.

We need someone who can do two things well: run flawless STR operations AND get on the phone to bring new properties into our portfolio. If you are a closer who also knows Airbnb inside out, this role was written for you.

---

**THE ROLE**

This is a dual-function position. You will own both sides of our operation: securing new properties through outbound cold calling, and running day-to-day Airbnb operations once those properties are live.

---

**PART 1 — BUSINESS DEVELOPMENT & COLD CALLING**

Because we are a new operation, securing properties is the first priority. You will be the first voice property owners hear from Haven Noire. Your phone performance directly drives your commission — there is no cap.

What you will do:
- 80–150+ outbound cold calls daily to US property owners and landlords
- Pitch Haven Noire's Airbnb arbitrage and co-management services
- Qualify leads and book appointments for deal closing
- Follow up with warm leads via call, SMS, and email
- Maintain clean CRM notes after every call
- Research target markets and build prospect lists based on our criteria
- Draft and send arbitrage pitch letters and follow-up sequences

Cold calling requirements:
- Excellent spoken English — clear, natural flow, light or neutral accent. Non-negotiable.
- Previous cold calling experience: real estate, SaaS, insurance, or similar outbound roles
- Experience with dialers: Mojo, CallTools, RingCentral, or equivalent
- Experience with CRMs: GoHighLevel, HubSpot, or equivalent
- Thick skin and self-motivation
- Reliable internet (25+ Mbps), noise-canceling headset, quiet workspace

---

**PART 2 — AIRBNB & STR OPERATIONS**

Once properties are signed, you manage our listings end-to-end: guests, cleaners, maintenance, platform health, and account protection.

Guest communication:
- Handle all guest messaging: pre-booking, during stay, post-checkout
- Respond within Airbnb SLA windows to protect Superhost status
- Manage booking requests, special needs, and issue resolution

Turnover & maintenance:
- Coordinate cleaners to ensure on-time turnovers between every booking
- Schedule and track maintenance requests with vendors and building staff
- Monitor property tech: Ring cameras, smart locks, noise monitors

Platform & account management:
- Handle Airbnb support tickets, case escalations, and claim negotiations
- Manage listing health: pricing, availability, photos, and descriptions
- Submit review removal requests when warranted, manage review responses
- Protect host accounts from flags, suspensions, or policy violations

Reporting:
- Maintain daily logs of guest status, cleaning schedules, and open issues
- Weekly reporting on occupancy, revenue, and operational flags

---

**REQUIRED QUALIFICATIONS**

You must meet all of the following. No exceptions.

- Minimum 5 years of direct Airbnb or short-term rental management experience
- Proven portfolio — you must be able to show listings you have managed (URLs, screenshots, or references)
- Deep knowledge of Airbnb platform policies, terms of service, and case management
- Experience communicating with Airbnb support and resolving escalations
- Strong written English for guest-facing communication
- Excellent spoken English for cold calling — natural, clear, confident
- Prior outbound cold calling experience with measurable results
- Reliable internet 25+ Mbps, headset, quiet workspace

---

**BONUS QUALIFICATIONS (not required)**

- Experience as an Airbnb case manager or platform specialist
- Managed 20+ active listings simultaneously
- Cold calling experience in real estate, property management, or Airbnb arbitrage
- Mid-term rental strategy experience (30-day stays, travel nurses, corporate)
- Familiar with Hospitable, Guesty, PriceLabs, Turno, or similar tools

---

**HOW TO APPLY — READ THIS CAREFULLY**

Applications missing any of the 3 items below will not be reviewed. No exceptions.

1. Voice memo (2–3 min) in English: introduce yourself, walk through your cold calling background, share your biggest phone win, and explain why commission-based work motivates you.
2. Written summary of your cold calling experience — industries, daily dial volume, conversion rates, appointments booked. Be specific with numbers.
3. Internet speed test screenshot showing 25+ Mbps.


Subject line: **"I dial, I close — [Your Name]"**

Write **"HAVEN NOIRE READY"** at the top of your message to confirm you read this posting in full.

Incomplete applications will not receive a response.