Remote Operations & Client Coordinator (Cleaning Business)

This role is for a highly reliable, fast, and professional communicator who can handle real-time client interactions and business operations in a fast-paced environment.

If you are not confident in your communication, organization, or ability to handle responsibility under pressure, please do not apply.

LANGUAGE REQUIREMENT (NON-NEGOTIABLE)
You MUST meet ONE of the following:

• Fluent in BOTH French & English (preferred)
OR
• Fluent in English with extremely clear, professional, and confident communication skills (no hesitation, no confusion in writing or speaking)

If your communication is unclear, slow, or requires repeated explanation, this role is not suitable.


???? RESPONSIBILITIES:
• Answering client calls and messages professionally
• Responding to leads quickly (within 15 minutes)
• Booking and managing appointments
• Handling customer service inquiries
• Managing WhatsApp / client communication channels
• Supporting daily operations of a cleaning business
• Posting and managing social media content (stories, reels, posts)
• Following strict SOPs and systems
• Ensuring smooth client experience from inquiry to booking


? WHAT WE EXPECT:
• Extremely strong communication skills
• Fast response time and sense of urgency
• High level of responsibility and accountability
• Ability to multitask without losing accuracy
• Professional attitude at all times
• Comfortable working in a structured, system-driven business
• Self-managed (no constant reminders needed)

???? THIS IS NOT FOR YOU IF:
• You are slow to respond
• You struggle with communication
• You need step-by-step guidance for everything
• You cannot handle pressure or multitasking
• You are looking for a “light workload” job

???? ABOUT THE ROLE:
We are building a serious, high-standard cleaning company in Canada focused on professionalism, speed, and client experience. We value discipline, communication, and consistency above everything.

We only want someone who takes pride in their work and understands that every message and call affects real clients and real revenue.