Virtual Assistant — Client Support & Outreach

ABOUT TONEOFCARE

ToneOfCare is a structured non-medical daily check-in service for seniors and vulnerable adults.

We provide:

• Daily wellness check-in calls
• Medication reminder calls
• Appointment reminder calls
• Family communication support
• Calm and consistent client interaction

Our goal is to provide peace of mind through structured communication and reliable support.

This is NOT a sales-heavy role.

This role focuses on:
• Calm communication
• Consistency
• Professionalism
• Structured workflows

POSITION DETAILS

Position:
Virtual Assistant — Client Support & Outreach

Schedule:
• Part-time
• 20–25 hours per week

Compensation:
• $3.50–$6.00/hour
• Based on experience and communication quality

Location:
• Remote
• Philippines preferred

ROLE OVERVIEW

The Virtual Assistant supports daily client operations and structured outreach activities.

Responsibilities include:
• Daily check-in calls
• Reminder calls
• Client communication
• Documentation and logging
• Outreach calls and emails
• Tracking workflows and follow-ups
• End-of-day summaries

CLIENT SUPPORT RESPONSIBILITIES

The VA will:
• Make scheduled daily check-in calls
• Provide medication and appointment reminders
• Document all call outcomes accurately
• Respond to incoming calls and emails
• Follow escalation procedures when needed
• Submit organized daily summaries
• Follow approved scripts and workflows

OUTREACH RESPONSIBILITIES

The VA will:
• Conduct outreach by phone and email
• Contact senior communities, churches, and community organizations
• Follow approved outreach scripts
• Log outreach activity and follow-ups
• Maintain organized outreach tracking

IMPORTANT

ToneOfCare is a non-medical support service.

The VA must NEVER:
• Give medical advice
• Diagnose conditions
• Recommend medication changes
• Operate outside approved workflows

IDEAL CANDIDATE

We are looking for someone who is:
• Calm
• Patient
• Professional
• Reliable
• Coachable
• Organized
• Comfortable following systems and structure

REQUIRED SKILLS

• Strong spoken English
• Clear and professional phone communication
• Good customer service skills
• Reliable internet connection
• Quiet work environment
• Comfortable using Google Workspace (Gmail, Sheets, Drive)
• Comfortable following scripts and SOPs

BONUS EXPERIENCE

• Call center experience
• Customer support experience
• Healthcare admin experience
• Senior care experience
• Outreach or appointment-setting experience

REQUIRED TEST TASKS
(Required Before Interview Consideration)

Please complete ALL tasks below.

TASK 1 — CLIENT CALL SAMPLE

Record a 20–30 second audio sample using this script:

“Good morning, this is [Name] calling from ToneOfCare.”

“I’m checking in to see how you’re feeling today.”

“Is there anything you’d like me to note for today?”


TASK 2 — OUTREACH SAMPLE
(Written or Audio)

Provide a short outreach example:

“Hello, this is [Name] calling from ToneOfCare.”

“We provide structured daily check-in and reminder calls for seniors and vulnerable adults.”

“I’m calling to see who would be the best person to speak with about sharing this resource with your community.”


TASK 3 — SAMPLE LOG ENTRY

Create a short sample log entry including:
• Contact name
• Date
• Call type
• Outcome
• Follow-up required (Yes / No)

HOW TO APPLY

Please send:
• Resume
• Voice/audio sample
• Completed test tasks
• Your weekly availability
• A short introduction about yourself