OUTBOUND SALES & COORDINATION

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## WorkBench by Novai — Outbound Sales & Operations Coordinator
**Part-Time · Remote (Philippines) · Reports to Team Manager**

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### About WorkBench

WorkBench by Novai is a managed home services marketplace operating in the Los Angeles market. We connect vetted, credentialed workers — landscapers, cleaners, handymen, property maintenance crews — with clients: property managers, HOAs, commercial accounts, and homeowners. We are an early-stage, fast-moving platform. The team is lean, the tools are live, and every hire compounds directly to revenue.

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### The Role

We need a sharp operator who can run structured outbound at volume, keep our CRM clean, and move deals forward without being babysat. You'll work directly inside ---------- and HubSpot daily — not as support, as an executor. You will own your pipeline rows, your sequence steps, and your follow-through.

This is a two-sided outreach role: you'll work both the supply side (recruiting workers and contractors onto the platform) and the demand side (signing up property managers, HOAs, and commercial accounts as clients).

**Hours:** ~20 hrs/week, Pacific Time overlap required (minimum 4 hours daily Mon–Fri)
**Compensation:** Competitive for Philippines market, performance bonus tied to conversions

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### What You'll Do Day-to-Day

** ---------- (60% of your time)**
- Execute live outbound sequences across 6 active tracks (SEQ-A through SEQ-F) — each with a different angle: platform poach, fatigue, cold virgin outreach, demand-side property pitch
- Dial outbound using Apollo's US dialer — you are making calls, not just sending emails
- Manage deliverability hygiene: bounce monitoring, reply tagging, sequence pausing on unresponsive contacts
- Enrich and update contact records from our scored lead lists (1,000+ warm, tiered accounts)
- Log all call outcomes same-day — no backlogs

**HubSpot (25% of your time)**
- Own the three active pipelines: Contractors, Property Managers, PAWS
- Move deals through stages based on call outcomes — no orphaned contacts sitting in the wrong stage
- Set follow-up tasks and reminders, trigger internal notifications when a lead is ready for founder call handoff
- Build and run contact lists for re-engagement on stale deals
- Weekly pipeline report to the team: deals added, moved, stalled, won

**Platform Coordination (15% of your time)**
- Assist with worker onboarding coordination — track which contractors have registered, verified identity, and activated their subscription on ---------- vaisystems.online
- Follow up with workers who started signup but didn't complete verification (Tier 1–4 pipeline)
- Coordinate with the team manager on job posting activity from B2B clients — flag when new accounts go live and need a worker match
- Handle basic client and worker communications for scheduling and status questions

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### You Must Have

- ** ---------- experience — non-negotiable.** You need to know sequences, dialer, contact filters, and A/B testing inside Apollo without a tutorial. We are not teaching the tool.
- **HubSpot experience — non-negotiable.** Pipeline management, deal stages, task creation, and contact properties. HubSpot Starter or above.
- **Outbound calling comfort.** You will be calling US businesses in a professional context. Neutral English accent or better. No hesitation about cold calls.
- Structured self-management: you will have a target list, a sequence, and a deadline — and you will hit it without being followed up on
- Google Meet for team standups and call recording (auto-transcription, no additional tools)
- Strong written English — your emails go to US property managers and business owners

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### You'll Excel If You Have

- Experience doing outbound for a marketplace, SaaS, or staffing platform — two-sided outreach is different from single-product sales
- Familiarity with home services, property management, or contractor industries
- Prior SDR or BDR role under a structured sales manager
- Experience working with a US-based startup remotely from the Philippines

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### What You're Walking Into

- Live platform with real workers, real clients, real revenue. Not a pre-launch idea.
- Active Apollo workspace with scored lead lists (1,750 leads across supply and demand)
- Three live HubSpot pipelines, sequences already built — you're operating them, not building from scratch
- A team of two other SDRs and a manager (Manila-based) — this is a known culture
- Direct visibility to Ajay (Founder) on performance. Short feedback loops. No corporate lag.

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### How to Apply

Send a short Loom video (3 minutes max) answering:
1. Walk us through how you ran a sequence in Apollo — what was the product, who were you targeting, what was your reply rate
2. Show us one HubSpot pipeline you managed — how did you keep it clean

Applications without the Loom will not be reviewed. No recruiters.

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**This role is for someone who treats a lead list like an asset and a CRM like a ledger — not a dumping ground.**