Entry level - ECM Administrative Assistant / Care Coordination Support

We are looking for a reliable, organized, and detail-oriented Administrative Assistant to help support care coordination and day-to-day administrative tasks.

This is an entry-level support role with opportunities to learn healthcare-related coordination and administrative workflows over time. You do not need prior ECM or Medi-Cal experience, but strong organization, communication, research, and follow-through are important.

You will help keep tasks, notes, follow-ups, reminders, and case-related information organized so things do not fall through the cracks.

Main Responsibilities:
- Help manage calendars, schedules, appointments, reminders, and follow-ups to help keep operations organized and on track
- Assist in prioritizing tasks and keeping pending action items visible so important follow-ups are not missed
- Organize rough notes, voice notes, and updates into clear summaries
- Help track follow-ups, reminders, appointments, deadlines, and pending items
- Assist with online research for community resources and services
- Call providers, organizations, transportation companies, pharmacies, housing programs, or other services to gather updates or information
- Report information back in a clear and organized way
- Help manage schedules, task lists, and administrative workflows
- Assist with forms, applications, and basic documentation support
- Help keep records organized and updated
- Support communication preparation, including summaries, emails, and follow-up notes

Ideal Candidate:
- Strong English writing and communication skills
- Organized and detail-oriented
- Comfortable learning new systems and workflows
- Reliable and responsive
- Comfortable making phone calls and asking questions professionally
- Able to manage reminders, follow-ups, and task tracking
- Comfortable researching information online
- Basic administrative assistant or customer service experience is a plus
- Healthcare or social service experience is helpful but not required

Important:
This role may involve confidential information, so professionalism and privacy are important.

Schedule:
Current schedule needed is approximately 10 AM to 2 PM PST, with possible additional hours depending on workload.

Please apply with a short message explaining any experience you have with administrative support, organization, scheduling, research, customer service, documentation, or follow-up coordination.