Inbound Call Representative

# Remote Lemon Law Intake Pre-Qualifier

### Virtual Assistant (Philippines-Based)

## About Us

We are a fast-growing California-based Lemon Law marketing and intake company focused on helping consumers determine whether they may qualify for a vehicle buyback, replacement, or compensation under California Lemon Law.

We are looking for a highly motivated, detail-oriented Virtual Assistant to handle inbound and outbound lead qualification calls. Your role is to quickly pre-qualify potential clients and transfer qualified prospects to a live intake specialist or attorney team.

This is a performance-driven role with opportunities for long-term growth.

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# Responsibilities

* Answer inbound calls from potential Lemon Law clients
* Make outbound follow-up calls to leads
* Pre-qualify callers using a simple script
* Gather and confirm vehicle information
* Determine if the caller meets basic qualification criteria
* Transfer qualified callers to a live intake specialist
* Enter accurate notes into the CRM
* Follow call handling procedures and scripts
* Maintain a professional, friendly, and confident tone

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# Basic Qualification Questions

You will ask callers questions such as:

* Vehicle year, make, and model
* Is the vehicle 2021 or newer?
* Is the vehicle new or certified pre-owned?
* Has the vehicle been repaired multiple times for the same issue?
* Is the vehicle still under manufacturer warranty?
* Is the caller located in California?

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# Requirements

* Excellent English speaking skills
* Neutral or minimal accent preferred
* Strong phone presence and communication skills
* Previous call center or virtual assistant experience preferred
* Sales or intake experience is a major plus
* Ability to follow scripts while sounding natural
* Reliable internet connection
* Quiet work environment
* Computer with headset
* Ability to work U.S. business hours (Pacific Time)

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# Preferred Experience

Experience in any of the following is highly preferred:

* Legal intake
* Personal injury intake
* Lemon Law intake
* Appointment setting
* Lead qualification
* Sales or telemarketing
* CRM software
* Dialer systems

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# Compensation

* Hourly pay (based on experience)
* Performance bonuses available
* Long-term opportunity for the right candidate

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# What We’re Looking For

We want someone who:

* Learns quickly
* Sounds confident and trustworthy on the phone
* Can keep callers engaged
* Is organized and dependable
* Works well in a fast-paced environment
* Understands urgency and lead quality

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# Sample Call Flow

1. Greeting
2. Ask qualification questions
3. Determine if caller qualifies
4. Build confidence and trust
5. Transfer qualified caller to live intake team
6. Log notes in CRM

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# To Apply

Please send:

* Resume
* Voice recording sample
* Internet speed test screenshot
* Any relevant call center or intake experience

We are hiring immediately for the right candidate.