Sales Call Analyst

IMPORTANT: This role requires real, hands-on sales experience. If you have not worked in a sales role where you were personally responsible for closing deals and talking to customers, please do not apply. This is not a customer service role. This is not a data entry role. This is a sales-focused position that requires you to already understand what good selling looks like.

About Central Auto Parts

Central Auto Parts is a used auto parts company based in the United States. We buy and sell recycled automotive parts and serve customers all over the country, mostly through phone sales. We take our customer experience seriously — every call is an opportunity to help someone and earn their business.

We are building a quality program to evaluate our sales team and help them improve. That is where you come in.

What You Will Do:
As a Call Analyst, you will listen to recorded phone calls made by our US-based sales team and evaluate them using a structured scoring form. You will score each call across four areas: how the salesperson opened the call, how well they qualified the customer, how they presented our warranty options, and how they closed the sale.

You will submit your evaluations through an online form, write specific feedback notes for each section, and flag patterns that indicate where a salesperson needs coaching.

• Listen to recorded US sales calls in English and score them using our 100-point evaluation form
• Submit evaluations on time for every call assigned to you
• Write clear, specific coaching notes in plain English — not vague summaries
• Identify patterns across multiple calls from the same salesperson
• Participate in regular check-ins with the Sales Manager via email or video call
• Maintain consistent, fair scoring across all evaluations

What This Job Requires — Read This Carefully

We will receive many applications for this role. The single fastest way to be removed from consideration is to apply without real sales experience. We are not flexible on this point.

You MUST have:
? Real sales experience — you have worked in a role where your job was to sell something to a customer over the phone or in person. You understood the sales process, you handled objections, and you were responsible for closing deals.
? High level English — you must be able to listen to fast-paced American English phone calls, understand them completely, and write professional feedback in English. This will be tested.
? Strong attention to detail — you will be scoring calls against a specific rubric. Missing details matters.
? Reliable internet and a quiet work environment — you are listening to audio recordings. Background noise is not acceptable.
? Self-discipline — this is a remote role. You will manage your own time and meet deadlines without someone checking on you.

You will NOT be considered if:
? Your only experience is customer service, admin, or data entry — these are not sales roles
? You have never been personally responsible for convincing a customer to make a purchase
? Your English is conversational but not professional — this role requires a high level of written and spoken English
? You cannot work independently without daily supervision

Preferred (not required):
• Potential to Work US Hours. This position may be a bridge to a high paying Sales Position if done well. But this requires working 8am – 5pm MST.
• Experience in automotive, parts, or mechanical products
• Experience evaluating or coaching other salespeople
• Experience working with US-based clients or employers
• Familiarity with Microsoft Forms, Excel, or Teams

TO APPLY — YOU MUST ANSWER THESE QUESTIONS

Do not send a generic application. Answer each question below in your message to us. Applications that do not answer all four questions will not be read.

1. Describe a sales role you have held. What were you selling, how did you find customers, and how did you close a deal? Be specific.
2. Have you ever evaluated or coached another person's sales call or sales performance? If yes, describe what you did. If no, explain why you believe you can do this job well without that experience.
3. Rate your spoken and written English on a scale of 1 to 10 and explain your rating. What is your experience communicating in English with US or other native English-speaking clients?
4. This role requires you to listen carefully, score objectively, and write honest feedback — even if it is critical of someone's performance. Describe a time when you had to give honest critical feedback to someone. What did you say and how did they respond?