Full-Time Virtual Assistant for Airbnb Management Company

Rank One Stays is a growing short-term rental management and hospitality company operating high-performing Airbnb and vacation rental properties across multiple U.S. markets. We specialize in delivering a high-quality guest experience while scaling a portfolio of top-tier properties.

We are hiring a full-time Virtual Assistant with experience in short-term rental operations to support day-to-day management and help streamline systems as we grow.

You will work directly with the owner to support operations, improve efficiency, and contribute to the overall guest experience across platforms like Airbnb, ---------- , and Vrbo.

This is a continuous learning position. We are looking for someone who is self-reliant, resourceful, and a strong problem solver. You should be comfortable figuring things out independently, improving your skills over time, and taking initiative without constant direction.

You must also be comfortable with longer workdays when needed, including occasional 12-hour shifts, depending on operational demands.

Work hours will begin at 10:00 AM EST, which typically falls in the evening/night for candidates in the Philippines, so you must be comfortable working night shifts.

RESPONSIBILITIES

Operations and Guest Experience:
• Guest communication across Airbnb, ---------- , Vrbo, and direct bookings
• Managing reservations, guest issues, and resolutions
• Coordinating / hiring with cleaners and vendors
• Managing tasks and workflows in Asana
• Updating listings, calendars, and property details
• Supporting pricing and availability adjustments
• Maintaining a high standard of guest experience

REQUIREMENTS

• Excellent, fluent English (spoken and written)
• Proven experience in Airbnb or short-term rental operations
• Experience with platforms such as Airbnb, ---------- , and Vrbo
• Strong organizational skills and attention to detail
• Strong problem-solving skills and ability to work independently
• Self-reliant with a proactive mindset and willingness to learn and grow
• Ability to manage multiple properties and tasks simultaneously
• Able to work full-time (40 hours per week)
• Comfortable with occasional 12-hour shifts
• Flexible to work weekdays and weekends as needed
• Comfortable working night shifts (Philippines-based candidates)
• Stable internet and professional work environment

BONUS IF YOU HAVE

• Experience as an Airbnb Support Ambassador or working directly with Airbnb support
• Experience with property management systems such as Guesty, Hostaway, Hospitable, Lodgify
• Experience with tools like PriceLabs, Turno, HostBuddy
• Experience hiring qualified vendors
• Experience with AI tools and automation (Claude, ChatGPT, etc.)
• Experience building automations using n8n or similar tools
• Ability to create workflows, systems, or internal tools to improve efficiency
• Experience automating repetitive operational tasks
• Coding experience or “vibe coding” mindset (ability to quickly build and test solutions)
• Experience with Lead Generation and Acquisition, including researching property owners, using tools like Zillow, LoopNet, ---------- , and performing outreach
• Experience with CRM systems and managing pipelines
• Knowledge of U.S. real estate markets

COMPENSATION

Compensation is based on skill level, experience, and overall value you bring to the role. We prioritize candidates who can operate independently, improve systems, and contribute beyond basic task execution.

Higher compensation is available for candidates with experience in automation, systems building, AI tools, or revenue-generating activities.

Payments are sent weekly via Wise every Friday.

DESIRED HOURS

40 hours per week with opportunity for additional hours

START DATE

Immediate