Fulfillment Appointment Coordinator | Contractor CRM Operations & Front-Office Support

ElevonOps is hiring a Fulfillment Appointment Coordinator to help operate front-office communication and CRM systems for contractor businesses across the United States.

This is a full-time remote position.

Hours:

* 40 hours per week
* 5 days per week
* 8 hour shifts
* U.S. business hours coverage
* Possible weekend rotation later as company expands

Compensation:

* Starting pay: $5.00/hour USD
* Approximately $800/month depending on hours worked
* Performance bonuses available based on response speed, CRM accuracy, contractor satisfaction, stale lead recovery, and operational consistency

This is NOT a generic virtual assistant position.

We provide:

* CRM organization,
* missed-call recovery,
* homeowner communication,
* appointment coordination,
* estimate follow-up,
* operational automation,
* and front-office support systems for contractors.

The person in this role helps contractors:

* respond faster,
* recover missed opportunities,
* book more appointments,
* and maintain organized communication pipelines.

This role directly impacts:

* contractor retention,
* appointment volume,
* operational performance,
* and recurring monthly revenue.

Daily responsibilities include:

* responding to homeowner inquiries,
* answering inbound calls,
* recovering missed calls,
* replying to SMS and emails,
* coordinating appointments,
* following up with stale estimates,
* updating CRM pipelines,
* organizing lead records,
* escalating urgent issues,
* and maintaining communication flow.

Daily Workflow Structure

Start Of Shift

* Review overnight leads
* Review missed calls
* Review callbacks
* Review stale opportunities
* Review upcoming appointments
* Organize CRM priorities

Goal:
NO LEAD LEFT UNTOUCHED.

Active Response Block

* Respond to new leads
* Answer calls
* Send SMS responses
* Reply to emails
* Schedule appointments
* Gather homeowner intake information

Priority:
FAST RESPONSE SPEED.

Follow-Up Block

* Estimate follow-up
* Dormant lead recovery
* No-response follow-up
* Reschedule coordination
* Appointment confirmations

Goal:
RECOVER MISSED REVENUE OPPORTUNITIES.

End-Of-Day Cleanup

* Verify follow-ups
* Confirm appointments
* Organize CRM
* Review escalations
* Prepare next-day priorities

Goal:
COMPLETE PIPELINE VISIBILITY.

This role IS:

* communication management,
* appointment coordination,
* CRM organization,
* contractor front-office support,
* and operational fulfillment.

This role is NOT:

* field service work,
* technical troubleshooting,
* contractor sales,
* legal consulting,
* or CRM deployment.

Required Skills:

* Strong professional English
* Excellent communication skills
* Calm under pressure
* Organized and detail-oriented
* Fast learner
* Strong CRM discipline
* Professional customer communication
* Ability to follow workflows and SOPs

Preferred experience:

* GoHighLevel
* CRM systems
* Appointment setting
* Customer support
* Lead management
* Contractor or home service industries

Response Time Expectation:
New homeowner leads should ideally receive a response within 5 minutes during active shifts whenever possible.

The CRM is the single source of truth.

All:

* calls,
* texts,
* emails,
* appointments,
* follow-ups,
* escalations,
* and homeowner notes

must be documented properly.

Performance is measured by:

* response speed,
* communication quality,
* CRM accuracy,
* follow-up completion,
* appointment coordination,
* escalation accuracy,
* and contractor satisfaction.

To apply, please send:

1. A short voice recording introducing yourself
2. A brief summary of your experience with customer communication, appointment coordination, CRM systems, or operational support
3. Your internet speed and equipment setup