Airbnb Operations & Guest Experience VA

We are looking for an experienced Airbnb & serviced accommodation Virtual Assistant to join our growing short-let management company.
This is not just a basic admin role, we are looking for someone who understands the Airbnb industry deeply and wants to grow with the business long-term.

Responsibilities:
Managing guest communication across Airbnb, Booking.com & direct bookings
Handling enquiries and converting bookings
Managing calendars and channel managers
Working with systems such as SuiteOp, Uplisting and OTA platforms
Managing deposits, damage claims and guest issues
Listing optimisation (titles, descriptions, pricing support, photos, amenities etc.)
Coordinating with cleaners and maintenance teams
Monitoring check-ins/check-outs
Assisting with occupancy growth and operational improvements
Supporting contractor/corporate accommodation bookings
Reporting issues quickly and professionally

Requirements:
Minimum 2 years experience in Airbnb/short-let VA or property management
Strong understanding of Airbnb, Booking.com and channel managers
Experience using systems such as SuiteOp, Guesty, Uplisting, Hostaway or similar
Excellent written English and guest communication
Problem-solving mindset
Able to work independently and as part of a team
Organised, proactive and reliable
Long-term mindset and willing to grow with the company

Bonus Skills:
Pricing optimisation experience
Knowledge of direct booking systems
Experience with contractor accommodation
Experience handling damage claims and deposit captures
Social media or listing content experience

What We Offer:
Long-term growth opportunity
Flexible remote working
Friendly and supportive team
Opportunity to grow into an operations management role
Involvement in scaling a growing Airbnb management company