Phone Support

This is a direct-hire opportunity. Please read all information before applying.

We are looking for a reliable and customer-focused phone support representative to join the team!

Key Responsibilities:
• Answer inbound customer calls regarding order status and shipping updates
• Assist customers with order tracking and delivery concerns
• Process order cancellations if the order has not yet been dispatched
• Transfer all exchange, return, refund, discount application requests, and replacement concerns to the Email Support Team for further assistance
• Provide accurate information while maintaining a professional and friendly customer experience
• Document customer interactions and follow company procedures

Qualifications:
• Excellent phone handling and active listening abilities
• Previous customer service or call center experience is an advantage, but not mandatory
• Comfortable using basic computer systems and navigation
• Positive, professional, and solution-oriented attitude


Requirements
• Must have a laptop or PC
• Reliable internet connection
• Noise-cancelling headset


How to Apply:
If you have read everything carefully, please include the word “CLOTHES” anywhere in your cover letter. Applicants who follow the instructions will be prioritized for review.