Customer Support & Dispute Manager

We are a growing e-commerce brand in the Health & Beauty niche, selling across Europe. We are specifically looking for someone who has hands-on experience handling customer service and payment disputes in a dropshipping environment, preferably with Klarna experience.

As our Customer Support & Dispute Manager, you will be the first point of contact for our customers and the key person responsible for resolving payment disputes, keeping our accounts healthy and our customers satisfied.

What you'll do:
You will handle incoming customer emails in a professional and timely manner, manage and resolve payment disputes including Klarna claims and chargebacks, write well-structured dispute responses with the correct tone and supporting documentation, follow up on open cases, and maintain a calm, brand-consistent voice across all customer interactions. Since we sell across multiple European markets, you will use AI tools like ChatGPT or Claude to translate and adapt customer communications into the required language, no prior knowledge of those languages is needed, but comfort with AI tools is a must.

What we're looking for:
We need someone with real experience in customer service for a dropshipping store and proven experience resolving disputes, especially through Klarna or similar buy-now-pay-later providers. You write strong English, you work independently without needing constant follow-up, and you know how to stay professional even when customers are difficult. You are comfortable using AI tools like ChatGPT or Claude on a daily basis for translations and drafting responses. Experience in fashion dropshipping is a plus, as the dispute and customer service processes are very similar to what we do.

How to apply:
Send a short message telling us what type of dropshipping store(s) you've handled customer service for, what your experience is with Klarna or other dispute processes, and one example of a difficult customer situation you successfully resolved. Applications without relevant dropshipping or dispute experience will not be considered.