Experienced Ecommerce Customer Support Representative (Shopify Fashion Brand)

We are currently hiring an experienced Ecommerce Customer Support Representative for a rapidly growing fashion ecommerce brand operating in multiple international markets.

Our brands handle a high volume of daily orders, and we are looking for reliable long-term tea ---------- mbers who want to grow with us.

This is not a beginner position.

We are specifically looking for people with previous Shopify/ecommerce experience who understand fast-paced online stores and know how to communicate professionally with customers.

Responsibilities:

* Customer email support
* Order tracking & shipping support
* Refunds/disputes
* General customer communication
* Working alongside our ecommerce operations team

Experience with Shopify, Gorgias, Zendesk, Parcel Panel, Track123 or similar tools is a big plus.

What we offer:

* Long-term opportunity
* Stable work environment
* Performance-based bonuses
* Opportunity to grow into higher-paying management/team lead roles
* Work with fast-growing international ecommerce brands
* Flexible remote work

We highly value people who:

* communicate well
* think fast
* solve problems independently
* understand ecommerce customer psychology
* can handle high-volume support environments

Applicants with previous fashion ecommerce experience will be prioritized.

After your initial response, selected applicants will receive a short screening form and additional details regarding the position.

Fill in the form.

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We review every application manually and are looking to hire quickly.