E-commerce Customer Support Representative & Virtual Assistant for Womens Fashion Brand

We are looking for a highly disciplined, self-motivated, and reliable E-commerce Customer Support Representative & Virtual Assistant to help us build efficient, organised, and consistent daily operations.

This role is not for someone who needs constant reminders, supervision, or repeated instructions. We are looking for someone who takes ownership of their work, follows processes carefully, communicates clearly, and consistently completes tasks on time.

Your main responsibilities will include replying to customer emails and messages, assisting with order updates, tracking enquiries, returns, exchanges, and general customer support. You may also help with admin tasks, product updates, order management, reporting, and other day-to-day e-commerce tasks as needed.

We need someone who is serious about long-term work, pays close attention to detail, and can work independently without being chased. Mistakes, slow responses, poor communication, and lack of accountability will not be acceptable in this role.

We reward strong performance. Tea ---------- mbers who consistently provide excellent customer support, follow processes correctly, respond quickly, and help create positive customer experiences may be eligible for additional incentives, bonuses, or commissions. This can include rewards for genuine 4–5 star customer reviews that come from excellent service, clear communication, and accurate problem-solving.

Responsibilities include:
* Replying to customer emails and messages professionally and accurately
* Helping customers with order updates, tracking, returns, and exchanges
* Completing daily tasks on time without needing constant follow-up
* Managing admin and virtual assistant tasks with strong attention to detail
* Checking order details, customer information, and task accuracy
* Collecting customer feedback and reporting recurring issues to improve service quality.
* Suggesting enhancements to customer service workflows and processes.
* Following brand tone, customer service guidelines, and internal processes
* Reporting common customer issues, delays, or problems clearly
* Helping improve systems, efficiency, and daily operations
* Staying organised and accountable during working hours

Requirements:
* Strong written English
* Highly disciplined, reliable, and self-motivated
* Strong attention to detail
* Able to follow instructions exactly
* Able to work independently with minimal supervision
* Fast and clear communication
* Reliable internet connection
* Experience with e-commerce, Shopify, customer support, admin work is strongly preferred, experience with commslayer is preferred but not required. (Training provided)
* Must be serious, consistent, and committed to helping the business operate efficiently

We are only looking for applicants who take work seriously, are dedicated to doing a great job, and want to become a valuable long-term part of our operations. Do not apply if you are not serious about this position.

To confirm that you have read the full job description carefully, please include the word “detail” and the emoji “????” at the end of your application.

Applications that do not include both will not be considered.