Operations VA — Short-Term Rental

Operations VA — Short-Term Rental (Remote | Philippines)
Company: Sunshine Club Rentals | Type: Full-Time | Pay: $500/month
Schedule: TBD | Reports To: Operations Manager

The Role
We're a premium STR company managing vacation properties across Florida. We need a detail-oriented, proactive Operations VA to handle the day-to-day — guest communications, vendor follow-ups, cleaning coordination, and making sure nothing falls through the cracks.

You'll work under our Operations Manager as part of a close-knit remote team. You follow SOPs, solve problems before escalating, and take full ownership of your tasks from start to finish.

What You'll Do

Monitor and respond to guest communications through our tools, following SOPs
Coordinate with cleaning and maintenance vendors — assign tasks, follow up, confirm completion
Flag and track property issues until fully resolved — no open loops
Keep Notion task boards updated and accurate
Escalate to the Operations Manager only after exhausting your own resources

You Must Have:

STR, property management, or hospitality experience
Strong written English — you're communicating with guests and vendors daily
Extreme attention to detail and follow-through
Ability to problem-solve independently before asking for help
Reliability — you show up, you follow through, you communicate

This Is NOT For You If:

You need to be told what to do next
You let tasks sit without following up
You disappear when things get busy

Tools:
Hospitable · HostBuddy · Turno · Notion · Claude AI

Compensation & Process:
$500/month
2-week paid trial at $200 before full offer

Interview ? scenario test ? trial

How to Apply:


Email ----------
Subject line: "Detail Is Everything — Operations VA Application"
(Wrong subject line or missing things below = not reviewed)

Include:

1. Resume with STR or hospitality experience highlighted

2. A 2–3 min video (Loom, YouTube unlisted, or Google Drive) — introduce yourself, share your relevant experience, give one example of solving a problem on your own without being told what to do, and tell us why you want this role

3. Written answer: A guest messages at 2pm saying there's a broken AC unit. Check-out is tomorrow and a new guest arrives in 24 hours. Your vendor isn't responding. Walk us through exactly what you do.

4. Your DISC test results from this website, it's completely free: ----------