Team Lead

Rate: $5.00 - $6.00 USD per hour (Starting)
Type: Full-time / Remote
Schedule: Flexible hours based on EST (Eastern Standard Time)
Target Start Date: May 25

Role Overview
We are looking for a high-energy, organized, and people-oriented Team Leader to oversee daily operations and drive performance. The ideal candidate isn't just a manager, but a mentor who can balance operational efficiency with a positive team culture. You will be responsible for ensuring that targets are met while maintaining high standards of quality and communication.

Key Responsibilities
Performance Management: Monitor real-time workflows and individual KPIs to ensure the team meets daily targets.

Coaching & Development: Conduct 1-on-1 sessions and provide feedback to help team members improve.

Operational Oversight: Act as the first point of escalation for complex issues.

Reporting: Prepare performance reports, identifying trends and areas for improvement.

Culture Building: Foster a collaborative and inclusive remote work environment.

Qualifications
Experience: 2+ years in a leadership or supervisory role (Customer Service, BPO, or Admin Operations).

Communication: Exceptional verbal and written English skills.

Leadership Style: A "lead by example" mentality focused on empathy and accountability.

Availability: Must be able to start by May 25 EST.


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