Intake & Follow-Up Coordinator — Full-Time (9am–5pm EST)

Hi! We’re a Canada-based law firm and we’re looking for a reliable Intake Coordinator to help us convert inbound leads into retained clients.

Schedule: Mon–Fri 9:00 AM–5:00 PM Eastern Time (Toronto)
Type: Full-time, remote (Philippines)
Pay: $5–$7/hour (based on experience) + performance bonus potential

What you’ll do
Answer and return inbound calls/texts/emails
Send our intake link to clients (templates provided)
Follow up until the intake is submitted (we use a simple cadence)
Update our CRM (Bigin) so nothing falls through the cracks
Escalate legal questions to the lawyer (you won’t answer legal questions)
You’re a fit if you are…
Comfortable speaking on the phone (this is required)
Organized and consistent with follow-ups
Clear, professional English
CRM experience (any CRM). We use Bigin and will train you.
To apply (required)

Please send:

Your resume
Your internet speed + headset confirmation
A 60-second voice recording: “Follow up call to a client who hasn’t completed the intake yet.”