Virtual Assistant

About Us

We are a growing residential and commercial cleaning service company based in Canada. We work with independent subcontractor cleaners and are focused on delivering excellent customer service, reliable scheduling, and efficient operations. We are looking for a highly organized and proactive Virtual Assistant to help manage daily operations, customer communication, scheduling, recruiting, and administrative tasks.

Position Overview

We are seeking a full-time overseas Virtual Assistant to support our cleaning service business with inbound and outbound customer communication, scheduling, administrative management, and recruiting coordination. This role is essential in helping keep our operations running smoothly and ensuring both clients and cleaners are properly supported throughout the day.

The ideal candidate is organized, responsive, detail-oriented, and comfortable handling customer service issues in real time during business hours.

Work Schedule
Full-Time
Monday to Friday
8:00 AM – 5:00 PM EST (Canada)
Must be available and responsive during these hours
Stable internet connection and quiet work environment required

Responsibilities
Customer Service & Communication
Respond to inbound customer inquiries via phone, email, and messaging
Handle customer concerns, complaints, rescheduling requests, and follow-ups
Communicate professionally with clients and subcontractor cleaners
Make outbound calls/messages to confirm appointments and follow up with leads

Scheduling & Operations
Schedule and coordinate cleaning appointments between clients and subcontractors
Manage daily and weekly cleaning calendars and ensure each booking is assigned a cleaner
Ensure cleaners are assigned efficiently based on availability and location
Handle last-minute schedule changes and emergency coverage situations
Administrative Tasks
Manage company inbox and organize emails
Maintain spreadsheets, records, and internal documents
Assist with data entry and operational reporting
Help improve systems and workflow organization
Support management with additional administrative tasks as needed

Requirements
Previous experience as a Virtual Assistant, Customer Service Representative, Scheduler, or Administrative Assistant
Strong English communication skills (written and verbal)
Excellent organizational and multitasking abilities
Ability to handle fast-paced work environments
Comfortable speaking with customers and contractors professionally
Experience with scheduling software, Google Workspace, Microsoft Office, or CRM systems is an asset
Reliable computer, headset, and high-speed internet connection (must have)
Ability to work independently and solve problems proactively

Preferred Qualifications
Experience working with service businesses
Customer service and appointment-setting experience
Familiarity with remote team coordination

What We’re Looking For

We want someone dependable, detail-oriented, and proactive who can become a long-term part of our team. This role requires someone who can stay organized under pressure, communicate clearly, and help keep our operations efficient while providing excellent customer support.

If you are organized, professional, and enjoy helping businesses run smoothly, we would love to hear from you.