Virtual Assistant (VA) – Online Store

Job Summary

We are looking for a reliable and detail-oriented Virtual Assistant to support the daily operations of our online store. The ideal candidate will help manage customer service, product listings, order processing, and general administrative tasks to ensure smooth store operations and excellent customer experience.

Key Responsibilities
Respond to customer inquiries via email, chat, and social media
Process and monitor customer orders, returns, and refunds
Update and manage product listings, descriptions, prices, and inventory
Coordinate with suppliers and shipping partners
Handle basic data entry and administrative tasks
Monitor online store performance and report issues
Assist with promotions, discounts, and marketing campaigns
Manage reviews and maintain customer satisfaction
Organize files, spreadsheets, and store records
Support daily operations of platforms such as Shopify, Amazon, or WooCommerce

Qualifications
Previous experience as a Virtual Assistant or E-commerce Assistant preferred
Strong communication and customer service skills
Familiarity with online store platforms and order management systems
Basic knowledge of spreadsheets and online tools
High attention to detail and organization skills
Ability to multitask and meet deadlines
Reliable internet connection and computer/laptop
Experience with social media management is a plus

Preferred Skills
Knowledge of product research and sourcing
Basic graphic design skills using tools like Canva
Familiarity with email marketing tools
Understanding of online marketplace policies and procedures