Phone Appointment Setter - US Battery Backup Program (Not Solar)

About the role

You're the first voice on the phone for the Texas Grid Resilience Project - a battery-backup and lower-rate energy program for Texas homeowners. You don't sell. You don't quote prices. You don't visit anyone's house. Your one job is to confirm that the person on the phone owns their home, make crystal clear that this is NOT solar (no roof panels, no solar loan, we do not touch the roof), and book them onto a US-based specialist's calendar for a 10-minute follow-up call.

This is appointment setting, not closing. The specialist does the heavy lifting. You get them to the appointment.

What you'll do every shift

- Work through a queue of pre-loaded Texas homeowner leads in our dialer
- Follow the script
- Qualify: homeowner (not renter), on the utility bill, can text a breaker-panel photo, understands this is a phone call and not a home visit
- Pivot to the appointment by offering two specific time windows, never as a yes/no question
- Use the rebuttal library inside the live dialer — no improvising on objections
- Disposition every call cleanly and log notes the QA team can read
- Roll into weekly QA review knowing every call is recorded and a sample is scored

Compensation

- Hourly base, paid weekly
- Appointment commission (held until the appointment is confirmed)
- Weekly leaderboard with a cash prize for the top performer; bottom of the week is flagged for review

A strong setter's bonuses meaningfully outpace base. We will give you exact numbers in the interview.

Schedule

- US Central business hours, mostly afternoons and early evenings
- Monday through Saturday — we do not call on Sundays
- Minimum hours/week confirmed at offer

Equipment and workspace

- Reliable wired internet (no public WiFi, no shared mobile hotspots during shifts)
- A computer that runs Chrome smoothly
- Noise-canceling headset with a quality mic
- A quiet, professional-sounding workspace — no background TV, no kids in the room, no dogs barking. All calls are recorded; ambient
noise gets flagged.

Who we're hiring

- Comfortable making outbound calls to US homeowners
- Clear, friendly English at a pace customers don't have to ask you to repeat
- Coachable — you'll get QA feedback weekly and you'll act on it
- Disciplined about the script: the opener, the not-solar disclaimer, and the ownership question are non-negotiable
- Bonus: experience in energy, home services, insurance, or any phone-based appointment setting

Hard lines — single-strike compliance

- Saying or implying this is solar
- Claiming to be from the utility company
- Guaranteeing savings of any amount
- Telling the customer they are "approved" before specialist verification
- Ignoring a do-not-call request

Cross any of these once and your access is revoked while we review the recording. We don't bend on these.

How hiring works (wave-based)

1. Short prescreen (US Central availability, outbound experience, equipment check, ownership-question comfort)
2. Application + voice recording sample
3. Written test on the rebuttals and the not-solar disclaimer
4. Compliance agreement
5. Mock-call evaluation
6. Paid one-week live trial with QA scoring
7. Decision: hired, extended, or released

If "not solar, not solar, not solar" is already echoing in your head, you're ahead of most applicants. Apply.