Rockstar Facebook Community Virtual Assistant

Job Posting: Rockstar >Facebook Community Virtual Assistant
Company: Comeback Performance
Role: >Facebook Community Virtual Assistant (Remote)
Hours: Part-Time | Flexible Schedule
Compensation: $10/day for KPI’s hit + $5 per discovery call booked and showed

ABOUT US
Comeback Performance is an online shoulder recovery program dedicated to helping people eliminate shoulder pain, regain full function, and get back to living the life they love. At the heart of our community is the Online Shoulder Comeback Community — a private Facebook group where our members support one another, share progress, and get guidance from our team.
We are growing fast and looking for a highly organized, people-first Virtual Assistant to help us manage and grow this community with intention and care.

ABOUT THE ROLE
As our >Facebook Community VA, you will be the daily heartbeat of our online community. Your primary mission is to start and nurture real conversations with members and guide people toward booking a free discovery call with our team when the time is right.
This is not a passive moderation role — it requires proactive outreach, consistent follow-up, and a warm, professional communication style.
You will be given scripts, templates, and training to guide your conversations, so prior experience in health or shoulder recovery is not required. What matters most is that you are organized, reliable, people-oriented, and committed to showing up consistently.
You will work closely with our Facebook Group Admin (Dr. Joseph) and our DM lead to make sure members are supported and no potential lead “falls through the cracks.”

RESPONSIBILITIES
1. New Member Approval
Review and approve (or decline) all pending membership requests at least once per day, ensuring the community remains a high-quality, relevant space for people dealing with shoulder pain and recovery.
2. New Member Outreach & Conversations
Personally reach out via direct message to every new member who joins the community.
Using provided scripts, welcome them, ask about their shoulder situation, and, where appropriate, invite them to book a free discovery call with our team.
Your success will be measured in part by how many new members book and show up to a discovery call as a result of your conversations.
3. Ongoing Member Follow-Up
Maintain a running log of members from previous weeks and follow up with them regularly to check in on their shoulder progress.
Keep conversations going, build rapport, and identify members who may be ready for a discovery call.
4. CRM Navigation & Outreach Management
Use our online CRM (GoHighLevel) to log member interactions and track where each person is in the outreach process.
Update contact records after conversations, mark when a member has been invited to book a discovery call, and flag members who need follow-up.
Work with our sales team by clearly tagging which members booked and showedfor calls as a result of your outreach.
5. Daily Communication with the Facebook Administrator
Maintain regular communication with the Facebook Administrator (Dr. Joseph) to stay aligned on priorities, share updates, and flag any member conversations that need his direct attention.
Be open to feedback on scripts and approach so we can continually improve member experience and results.
6. Daily Statistics Report
At the end of each working day, submit a brief written report documenting your activity. This report should include objective metrics such as:
New members welcomed (DMs sent)
Follow-up messages sent (previous-member check-ins)
Posts engaged with (comments on posts)
Comments replied to (member comments responded to)
Membership requests reviewed (approved/declined)
Discovery calls booked and discovery calls that showed from your outreach
CRM records created/updated

WHAT WE'RE LOOKING FOR
Excellent written English — warm, professional, and conversational
Highly organized with the ability to track many conversations at once
Reliable and self-motivated — you take ownership without needing to be chased
Comfortable working from scripts and adapting them naturally in conversation
Prior experience managing a Facebook Group or online community is a strong plus
Familiarity with Google Sheets and simple CRMs (or willingness to learn quickly)
Available to check in on the community daily (including weekends) for shorter blocks, not necessarily full workdays

WHAT WE PROVIDE
Full onboarding and training
Conversation scripts and templates for all outreach scenarios
A clear daily task checklist
Direct access to our team for questions, support, and feedback
Performance-based bonuses tied to the number of discovery calls booked and showed from your outreach

HOW TO APPLY (READ CAREFULLY)
To apply for this position, please follow all of the steps below. This is your first test.

Email your resume to: ----------
Use this exact subject line format:
"[Your favorite color] Comeback VA Position"
Examples:
"Blue Comeback VA Position"
"Green Comeback VA Position"
In the body of the email, briefly answer these 3 questions (3–5 sentences total is fine):
Why are you interested in this role?
Do you have experience managing online communities or Facebook groups?
What time zone are you in, and what times of day are you usually available to work?
Record a short Loom video (maximum 2 minutes) and include the Loom link in your email.
In the video, please tell us:
Who you are and where you’re based
Your relevant experience for this role
Why you think you’d be a great fit for the Comeback Performance team
Applications that do not follow these instructions exactly (subject line, email answers, and Loom video) will not be considered. This role requires strong attention to detail, clear communication, and the ability to follow written directions.


ABOUT US
Comeback Performance is an online shoulder recovery program dedicated to helping people eliminate shoulder pain, regain full function, and get back to living the life they love. At the heart of our community is the Online Shoulder Comeback Community — a private Facebook group where our members support one another, share progress, and get guidance from our team.
We are growing fast and looking for a highly organized, people-first Virtual Assistant to help us manage and grow this community with intention and care.

ABOUT THE ROLE
As our >Facebook Community VA, you will be the daily heartbeat of our online community. Your primary mission is to start and nurture real conversations with members and guide people toward booking a free discovery call with our team when the time is right.
This is not a passive moderation role — it requires proactive outreach, consistent follow-up, and a warm, professional communication style.
You will be given scripts, templates, and training to guide your conversations, so prior experience in health or shoulder recovery is not required. What matters most is that you are organized, reliable, people-oriented, and committed to showing up consistently.
You will work closely with our Facebook Group Admin (Dr. Joseph) and our DM lead to make sure members are supported and no potential lead “falls through the cracks.”

RESPONSIBILITIES
1. New Member Approval
Review and approve (or decline) all pending membership requests at least once per day, ensuring the community remains a high-quality, relevant space for people dealing with shoulder pain and recovery.
2. New Member Outreach & Conversations
Personally reach out via direct message to every new member who joins the community.
Using provided scripts, you will welcome them, ask about their shoulder situation, and where appropriate, invite them to book a free discovery call with our team.
Your success will be measured in part by how many new members book and show up to a discovery call as a result of your conversations.
3. Ongoing Member Follow-Up
Maintain a running log of members from previous weeks and follow up with them regularly to check in on their shoulder progress.
Keep conversations going, build rapport, and identify members who may be ready for a discovery call.
4. CRM Navigation & Outreach Management
Use our online CRM (GoHighLevel) to log member interactions and track where each person is in the outreach process.
Update contact records after conversations, mark when a member has been invited to book a discovery call, and flag members who need follow-up.
Work with our sales team by clearly tagging which members booked and showed for calls as a result of your outreach.
5. Daily Communication with the Facebook Administrator
Maintain regular communication with the Facebook Administrator (Dr. Joseph) to stay aligned on priorities, share updates, and flag any member conversations that need his direct attention.
Be open to feedback on scripts and approaches so we can continually improve member experience and results.
6. Daily Statistics Report
At the end of each working day, submit a brief written report documenting your activity. This report should include objective metrics such as:
New members welcomed (DMs sent)
Follow-up messages sent (previous-member check-ins)
Posts engaged with (comments/likes)
Comments replied to (member comments responded to)
Membership requests reviewed (approved/declined)
Discovery calls booked and discovery calls that showed from your outreach
CRM records created/updated

WHAT WE'RE LOOKING FOR
Excellent written English — warm, professional, and conversational
Highly organized with the ability to track many conversations at once
Reliable and self-motivated — you take ownership without needing to be chased
Comfortable working from scripts and adapting them naturally
Prior experience managing a Facebook Group or online community is a strong plus
Familiarity with Google Sheets and simple CRMs (or willingness to learn quickly)
Available to check in on the community daily (including weekends) for shorter blocks, not necessarily full workdays

WHAT WE PROVIDE
Full onboarding and training
Conversation scripts and templates for all outreach scenarios
A clear daily task checklist
Direct access to our team for questions, support, and feedback
Performance-based bonuses tied to the number of discovery calls booked and showed from your outreach