Customer Support Specialist

We are Ariadne, a fashion e-commerce brand serving customers across the UK, USA, and Germany. We’re looking for a friendly and reliable Customer Support Agent to assist our customers through phone calls, email, and live chat using Gorgias.

Your main responsibilities will include answering product questions, assisting customers with orders, tracking shipments, coordinating with suppliers, and managing post purchase inquiries to ensure an excellent customer experience from start to finish.

We’re looking for someone with strong communication skills, a positive and customer first mindset, and the ability to remain calm and professional while handling customer concerns. If you have 1 to 2 years of customer support experience, are fluent in English with a close to native American or British accent, and enjoy helping people, we’d love to hear from you. German language skills are a plus.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone calls, email, and live chat regarding products, orders, shipping, returns, and post purchase support.

Handle inbound and outbound customer calls while maintaining a friendly and solution oriented approach.

Track and update order statuses, coordinating with suppliers and internal teams to ensure timely delivery.

Manage post sales inquiries and resolve customer issues efficiently to maintain high customer satisfaction.

Keep accurate records of customer interactions using Gorgias and other support tools.

Collaborate closely with suppliers to address fulfillment delays, product concerns, or shipping issues.

Provide a smooth and positive support experience across all customer touchpoints.

Requirements:

1 to 2 years of experience in customer support, preferably in fashion or e-commerce.

Fluent English communication skills with a close to native American or British accent. German language skills are a plus.

Excellent verbal and written communication skills.

Comfortable handling customer calls, live chats, and email support professionally.

Positive, empathetic, and customer focused attitude.

Familiarity with Gorgias or similar helpdesk software preferred.

Strong organizational and multitasking abilities.

Ability to work hours covering UK, US, and Germany time zones.

Job Type: Full time

Work Location: Remote