Customer support

We're looking for a Customer Success Manager to join our growing team. This is a full-time, long-term role with a company that values its team and rewards strong performers.

**Schedule:** Monday–Friday, 9:00 AM – 5:00 PM CST (US Central Time). This is non-negotiable — please only apply if you can commit to these hours.

**What you'll do:**
- Onboard new customers and guide them through our process
- Be the main point of contact for existing clients via email, Slack, and Zoom
- Proactively check in with clients to ensure they're getting results
- Handle questions, concerns, and escalations with professionalism
- Track client health and flag at-risk accounts early
- Maintain detailed notes in our CRM
- Collaborate with our internal team to solve client problems

**Requirements:**
- Excellent written and spoken English (this is critical — you'll be on Zoom calls with US clients daily)
- 2+ years of customer success, account management, or client-facing experience
- Comfortable on video calls with a professional setup (good camera, mic, quiet space, stable internet)
- Strong organizational skills and attention to detail
- Proactive communicator — you don't wait to be asked
- Reliable internet and backup power/internet

**Nice to have:**
- Experience in [your industry]
- Familiarity with tools like HubSpot, Intercom, Slack, ClickUp, or similar

**What we offer:**
- Competitive salary based on experience
- Paid time off and Philippine holidays
- 13th month pay
- Long-term, stable role with growth opportunities
- Supportive team that respects your time

**How to apply:**
Do NOT apply through the OnlineJobs.ph messaging system. Instead, email your application directly to:

???? ----------

Subject line: **Sunrise CSM Application - [Your Name]**

Include in your email:
1. A 2–3 minute Loom or video introduction telling us about yourself and why you're a fit
2. Your resume (PDF)
3. A brief example of a difficult client situation you handled and how it turned out
4. Your expected monthly salary in USD

Applications sent through OnlineJobs.ph messages, missing the code word "sunrise" in the subject line, or without a video will not be reviewed.

Looking forward to meeting you!