Credit Repair Client Services Specialist

Elite Credit Group, Inc. (ECG) is a fast-growing credit repair and financial empowerment company based in Southern California with over 15 years in business and more than 19,000 clients served. We help everyday people transform their credit, qualify for homes, and build a better financial future. Our mission is real, our culture is tight-knit, and we take pride in delivering results that genuinely change lives.
We are expanding our team and looking for a detail-oriented, client-focused professional who takes ownership of their work and thrives in a fast-paced environment.

You will be a core member of our client services team, working closely with our Office Manager to ensure our clients receive consistent, professional, and responsive support throughout their credit repair journey. This is not a passive administrative role — we need someone who is proactive, communicates clearly, and takes initiative without being told twice.

What You Will Do
• Process credit dispute results and update client files accurately in DisputeFox
• Handle inbound and outbound client calls and emails in both English and Spanish
• Manage and update client records across our CRM platforms (DisputeFox and HubSpot)
• Import new client files and ensure all documentation is complete and accurate
• Monitor client file statuses and flag issues that need escalation
• Coordinate internally with our dispute team and office manager on client updates
• Assist with general client communications via phone, email, and text
• Complete and submit a detailed End of Day (EOD) report every day

What We Are Looking For
• Minimum 5 years of experience working in credit repair or a credit-related CRM environment
• DisputeFox experience strongly preferred — this is a significant advantage
• Ability to read, interpret, and work with credit reports from all three bureaus (Experian, Equifax, TransUnion) Smart Credit and Identity IQ
• Preferably bilingual — English and Spanish, written and spoken, at a professional level (not particularly a must)
• Excellent communication skills — clear, warm, and professional on every interaction
• Strong attention to detail and ability to manage multiple client files simultaneously
• Self-starter who does not need to be micromanaged
• Reliable internet connection and a professional home office setup
• Available and responsive during all scheduled hours

How to Apply
Send your application to ---------- with the subject line: Client Services Specialist — [Your Full Name]
Your application must include:
1. Your resume
2. A short paragraph (5–8 sentences) describing your experience with credit repair CRMs — specifically DisputeFox or similar platforms
3. A sample EOD report based on a fictional workday in a credit repair role
Applications that do not follow these instructions will not be reviewed.

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