Hotel Receptionist

We are looking for a professional, friendly, and customer-focused Hotel Receptionist to join our hospitality team. The ideal candidate will be responsible for welcoming guests, managing reservations, handling front desk operations, and ensuring an exceptional guest experience from check-in to check-out.
This role is ideal for someone who enjoys working with people, has strong communication skills, and can work efficiently in a fast-paced hotel environment.

Key Responsibilities

Welcome and assist guests upon arrival and departure
Perform check-in and check-out procedures efficiently
Handle room reservations via phone, email, and booking platforms
Answer guest inquiries and provide hotel information
Manage guest complaints professionally and promptly
Coordinate with housekeeping and maintenance departments
Process payments, invoices, and daily billing accurately
Maintain guest records and front desk documentation
Answer telephone calls and redirect inquiries appropriately
Ensure the reception area remains professional and organized
Assist guests with transportation, local information, and special requests
Monitor room availability and update booking systems
Follow hotel security, safety, and confidentiality procedures

Candidate Requirements

Excellent communication and customer service skills
Professional appearance and positive attitude
Basic computer knowledge and email handling
Ability to multitask and work under pressure
Strong organizational and problem-solving skills
Ability to work flexible shifts, weekends, and public holidays
Fluent in English

Preferred Qualifications

Previous hotel reception or hospitality experience
Knowledge of hotel management software (Opera, Cloudbeds, etc.)
Additional language skills are considered an advantage
Diploma or certification in Hospitality or Tourism is preferred

Working Schedule

Rotational shifts
Morning / Evening / Night shifts may apply
Weekend and holiday availability required

How to Apply

Interested candidates are invited to submit:
Updated CV / Resume
Cover Letter (optional)
Contact information and availability
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.