Customer Service Representative

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OPEN HOUSE INTERVIEWS AT 5PM MST TODAY

We’re looking for sharp, empathetic, and quick-thinking Customer Service Representatives to join our Philippine-based remote team. This isn’t a "read from the script" kind of job. You’ll be managing real travel emergencies, helping members maximize their vacations, and earning extra cash through our referral program.

What You’ll Actually Do:
Be the Travel Hero: You’ll handle inbound calls from international travelers. One minute you’re booking a luxury stay in Orlando, the next you’re investigating why a hotel can’t find a guest’s reservation or helping a member whose husband can no longer travel.

Problem Solve on the Fly: You’ll navigate complex situations like "DNS" (Do Not Service) tags from old chargebacks, date changes when tour vendors are closed, and manual payment collections.

Manage the "VO" Experience: Help members with their Vacation Offer accounts, unlock blocked logins, and explain billing (like those pesky annual fees).

Give the Gift of Vacation (Earn Extra $$$): You’ll be trained on our Referral Incentive Program. When you help a customer refer a friend or family member, you earn incentives. We even have "Same-Day Activation" bonuses.

Coordinate "Bouncebacks": When a customer finishes a tour presentation, you’re the one booking their remaining stay and ensuring they get their promised perks (like those $100 Visa cards or Hard Rock vouchers).

What You Need to Bring:
Technical Setup (Non-Negotiable): * A reliable Windows 10+ PC/Laptop (No Macs, Chromebooks, or Tablets).

Wired Fiber internet (25 Mbps+)—stability is key when you're on a live call.

A power backup (UPS) and a secondary internet source (we work through outages!).

A high-quality noise-canceling USB headset.

The Vibe: Excellent English and a neutral accent. You need to sound professional yet approachable to our US-based travelers.

The Skills: You’re a "tab ninja"—comfortable moving between Zoho CRM, the VSF payment app, Verizon OneTalk, and Google Meet.

The Schedule: You must be okay with graveyard shifts, weekends, and PH holidays. Our customers are international, so we work when they travel.

Why Join Us?
Real Support: We do daily morning and EOD "huddles" via Google Meet. You’re never left on an island; your leads and peers are always a chat away to help with tough cases.

High Earnings Potential: Between the base pay and the Referral/Incentive programs, your "Incentive Log" can grow quickly if you’re proactive.

Fully Remote: Save the commute and work from your home office anywhere in the Philippines.

Ready to help people see the world? Apply now and let’s get you to the next Huddle!