Sales Representative / Client Intake Specialist - Law Firm

We are a growing U.S.-based family law firm seeking an experienced and driven Sales Representative and Client Intake Specialist to join our team on a full-time basis. This is a remote position open to candidates based in the Philippines.

About the Role

You will be the first voice prospective clients hear when they contact our firm. Many of the people calling us are going through some of the most difficult ---------- nts of their lives, and your ability to make them feel heard while professionally guiding them toward retaining our services is the most important part of this job. You will manage inbound calls, conduct initial intake screening, and convert qualified leads into retained clients. You will work closely with our attorneys and support staff to ensure every new client is handed off smoothly and nothing falls through the cracks.

Responsibilities

You will answer inbound phone calls as the first point of contact for the firm and conduct structured intake screening to gather essential information from prospective clients, including the nature of their legal matter, jurisdiction, and relevant background. You will assess whether a prospective client's matter falls within our practice areas and communicate accordingly with empathy and professionalism. You will follow up with leads via phone and email, move prospects through our intake pipeline, and schedule consultations with our attorneys. You will explain our services, general process, and fee structures in a clear and approachable way without providing legal advice. You will accurately log all intake information and lead activity in our CRM and meet or exceed monthly conversion targets. You will communicate updates and intake summaries to the legal team in a timely manner.

Qualifications

We require a minimum of two years of sales or client intake experience, preferably in a law firm or legal services environment. Experience handling intake for family law or estate planning matters is strongly preferred. You must have a neutral accent and excellent spoken and written English, as you will be the first voice clients hear when calling a U.S. law firm. You must be available to work full-time (40 hours per week; M-F 10 am -6 pm) during U.S. business hours. You must be comfortable handling emotionally sensitive calls with professionalism and compassion. Strong interpersonal skills, a consultative approach, and sound judgment about when to escalate a call to an attorney are essential. Reliable high-speed internet, a quiet and professional workspace, and a quality headset are required.

What We Offer

This is a full-time remote position with competitive compensation commensurate with experience. You will work with a collaborative and supportive team in a meaningful practice area where the work you do makes a real difference for clients and their families.



To Apply

To be considered, you must send your application to ---------- with the subject line "Forward Motion Sales" -- applications without this exact subject line will not be reviewed.


Your application must include your resume and a three to five minute video. In the video, please show us your workspace, introduce yourself and walk us through your background, and tell us what drew you to this posting specifically. Video applications are required and text-only submissions will not be considered.