Head of Operations – Property Management & Project Management

IMPORTANT: Please only apply if you are able to record and submit a video answering the questions below. Applications without the requested video submission will not be considered for this role.

We are looking for a highly organized and proactive Head of Operations to help oversee our growing real estate, property management, and renovation business. This role involves managing day-to-day property operations, tenant and guest communication, maintenance coordination, project management, and team oversight.

As part of our interview process, we’d like you to submit a short video recording answering the questions below. This helps us better understand your communication style, problem-solving ability, and overall fit for the role.

Please keep your video between 5–10 minutes total and answer each question clearly and honestly.

Questions:

1. Tell us about yourself and why you are interested in this role.
2. Describe a difficult situation you handled at work or with a client/customer and how you resolved it.
3. This role requires managing multiple tasks, messages, and urgent issues at the same time. How do you stay organized and prioritize responsibilities?
4. Give an example of a time you took initiative without being asked and what the outcome was.
5. Why do you believe you would be a strong long-term fit for our real estate and property management business?

Please send your video recording back at your earliest convenience. We appreciate your time and look forward to reviewing your submission.