Customer Service Expert

We are looking for a ROCKSTAR customer service and operations assistant to join our team across two companies:

A lead generation agency
A property management / Airbnb company

This role requires FAST responses, strong written English, and someone who is highly reliable and available during scheduled hours.

Most communication happens online, so speed, professionalism, and logical thinking are extremely important.

Experience in the following is helpful:

Excellent English communication
Dripify, Instantly, ---------- , or similar outreach tools
Airbnb / guest communication management
Appointment setting or outbound outreach
Canva or basic content creation

PLEASE APPLY WITH A SHORT VIDEO INTRO (15–60 seconds)

IMPORTANT — PLEASE READ THE SCHEDULE CAREFULLY:

This role includes:

4 hours/day of active desk work (Monday–Friday) — our company is based in Canada
On-call availability 7 days/week

We pay FULL-TIME hours (8 hours/day) because although the active desk work is only 4 hours/day, you MUST remain available during the on-call hours in case messages come in.

The on-call work is usually light and may only involve:

Replying to Airbnb guest messages
Assisting with guest check-ins
Handling occasional urgent questions

Some days may be very quiet during on-call hours, but you MUST be consistently available and responsive if something comes through.

SCHEDULE:

ACTIVE DESK WORK (Monday–Friday only)

9:00 AM – 1:00 PM PST
Philippines Time: 12:00 AM – 4:00 AM PHT

ON-CALL AVAILABILITY (7 days/week)

7:00 AM – 10:00 PM PST
Philippines Time: 10:00 PM – 1:00 PM PHT (next day)

You do NOT need to sit at your desk for the full on-call shift, but you MUST:

Be reachable
Respond quickly to messages
Be dependable if guests need help

This is a FAST-PACED role for someone who takes ownership and is quick to respond. You’ll handle outreach and admin operations, while also helping improve systems, processes, and results across the company.

KEY RESPONSIBILITIES:

Managing LinkedIn and outbound outreach campaigns (Dripify, Apollo, Instantly, etc.)
Managing Airbnb guest communication and customer service
Booking and coordinating meetings
Creating LinkedIn content using Canva
Handling prospect responses, follow-ups, and objections
Supporting business growth with proactive ideas and improvements
General admin and operations support

YOU ARE:

A self-starter who takes initiative
Comfortable owning outcomes, not just completing tasks
Highly organized and proactive
Able to work independently in a remote environment
Fast and professional with communication
Interested in a long-term role with room to grow
Great at customer service and problem solving

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

Outreach campaigns run smoothly with minimal oversight
Guest communication is fast and professional
Tasks are completed without reminders
You proactively improve systems and workflows
We can trust you to make smart decisions independently

If you enjoy responsibility, improving systems, and working inside fast-growing businesses, we’d love to hear from you.

Thanks!