Customer Care Specialist

Customer Service Representative (Remote – Philippines)
Company: ShipHack Logistics
Location: Remote (Philippines-based)
Work Schedule: Full-time (US time zone – EST/EDT)
Employment Type: Long-term / Full-time
ShipHack Logistics is a fast-growing 3PL fulfillment and logistics company based in Clifton, New Jersey, USA. We specialize in Amazon FBA prep, FBM fulfillment, warehousing, and e-commerce shipping solutions. We are looking for a reliable, professional, and customer-focused Customer Service Representative to join our team remotely from the Philippines.
About the Role
You will be the main point of contact for our American customers. In addition to standard customer support, you will handle customer onboarding processes and conduct client meetings. This is a fully remote position with strong long-term career potential and uncapped earning potential through commissions.
Compensation (Hybrid Base + Commission)
• Base Salary: $200 USD per month
• Commission: 10% of the value of the first transaction/shipment for every new customer you successfully onboard
• Total Earning Potential: $600 – $1,500+ USD/month depending on your performance and number of new clients onboarded (top performers can earn significantly more)
• Performance bonuses and incentives
• Paid training on our systems and processes
Key Responsibilities:
• Respond to customer emails, chats, and phone calls professionally and promptly
• Handle order tracking, shipping updates, returns, and general customer inquiries
• Manage the full customer onboarding process (introducing new clients to our fulfillment services, account setup, process explanation, and ensuring smooth first shipments)
• Conduct client meetings via Zoom/Google Meet (discovery calls, follow-ups, issue resolution, and relationship building)
• Work closely with our US warehouse team in New Jersey to resolve issues quickly
• Maintain accurate records in our CRM and order management systems
• Work US business hours (approximately 8 AM – 5 PM EST)
Requirements:
• Excellent English communication skills (both written and spoken) – American English preferred
• Strong verbal communication and presentation skills (comfortable leading Zoo ---------- etings)
• 1+ year of customer service experience (onboarding, account management, or sales experience is a big plus)
• Experience with e-commerce, 3PL, warehousing, or B2B customer support preferred
• Strong computer skills and comfort with Gmail, Zendesk, Shopify, Zoom, Google Workspace, or similar tools
• Reliable high-speed internet and quiet workspace
• Highly responsible, detail-oriented, proactive, and customer-obsessed
• Must be based in the Philippines
What We Offer:
• Base salary + uncapped 10% commission on first transactions of onboarded customers
• Paid training
• Opportunities for growth within a growing US logistics company
• Long-term stable remote employment
If you are a proactive, English-fluent professional who enjoys helping customers, closing onboarding, and earning through performance, we would love to hear from you!
How to Apply:
Please send your resume/CV and a short introduction video (1–1.5 minutes max) answering these questions:
1. Why do you want to work with a US logistics/fulfillment company?
2. What customer service or onboarding experience do you have?
3. Are you comfortable leading client meetings via Zoom?
Apply via:email
We review applications on a rolling basis and will contact shortlisted candidates for an interview.