Customer Service Representative

Vacancy: Customer Service Representative

Are you customer-oriented, solution-driven, and strong in communication? We are looking for a Customer Service Representative to join our customer service team and professionally handle incoming customer inquiries via email and chat.

In this role, you will be the first point of contact for our customers. You know how to clearly clarify issues, investigate possible solutions, and provide suitable answers or alternative solutions. You work according to the agreed KPIs and Service Level Agreements, while always keeping quality and customer satisfaction as the top priority.

What will you do?

As a Customer Service Representative, you make sure customers are helped quickly, clearly, and professionally. You will work according to the designated systems, processes, and procedures explained during the training period.

Your responsibilities include:

* Answering and processing incoming customer inquiries via email and chat according to the designated systems, processes, and procedures;
* Analyzing and mapping customer issues;
* Escalating unresolved or urgent issues directly to the supervisor;
* Identifying recurring problems and reporting them internally in a timely manner;
* Ensuring that quality comes first in every customer interaction.

Who are you?

You remain calm under pressure, communicate professionally, and always think in solutions. You know how to ask the right questions, analyze situations clearly, and communicate with customers in a friendly and clear way.

You also recognize yourself in the following profile:

* You have at least 2 years of higher professional education level;
* You have at least 2 years of experience in customer service;
* Experience or background in dropshipping is a plus;
* You have excellent customer service skills;
* You have strong written and verbal communication skills;
* You work accurately, in a structured way, and with a strong focus on quality;
* You are solution-oriented and know when to escalate;
* You are willing to work rotating shifts and/or night shifts.

What do we expect from you?

We expect you to handle customer inquiries professionally and take responsibility for the quality of your work. You ensure that agreed KPIs are met without compromising the customer experience or the quality of the solution.

When you notice that an issue cannot be resolved independently, you escalate it directly to your supervisor with a clear explanation. To show that you have carefully read the vacancy, we ask you to start your application with the word blue.

What do we offer?

* A salary of $4 per hour;
* A responsible role within a customer-oriented team;
* Training in our systems, processes, and procedures;
* A dynamic work environment where no two days are the same;
* The opportunity to further develop yourself within customer service and operations;
* A role in which quality, service, and solution-oriented thinking are central.

Apply now

Are you the customer-oriented and solution-driven Customer Service Representative we are looking for? Send us your motivation letter and CV.

We look forward to getting to know you.