Operations Executive

Contract type: full time | freelance contract | fully remote |UK working hours |
Reporting to: Head of Studio |London based

About Pubity Group

Pubity Group is the largest Gen Z social publisher in the world, with an organic audience of over 170 million people spanning 20 different communities across the globe, reaching 1.6bn monthly users. Whether it’s entertaining and inspiring on Pubity, driving ---------- culture on ---------- zar or delighting animal lovers on Fluffy,

Pubity Group is all about delivering joy into newsfeeds across the world. As a leader in the digital landscape, we partner with some of the world’s most-loved brands, including: Paramount Pictures, Meta, Subway, MrBeast, Warner Bros, and Fortnite, to create impactful campaigns that resonate deeply with our audiences.

The Role

This is an exciting opportunity for an organised, proactive, and tech-savvy Operations Executive to join Pubity Group’s Studio team.

You will be the operational backbone of the Studio - keeping our resourcing, systems, and processes running smoothly so that the wider team can focus on delivering world-class creative work.

You will sit at the intersection of project management, data, and AI, playing a central role in maintaining our creative resourcing infrastructure, tracking and analysing Studio work output, and helping to build AI-powered solutions that make the team more efficient and effective. You will also be a key point of administrative support for the Studio leadership.

If you are a highly organised problem-solver who thrives in fast-paced environments, communicates with clarity and confidence, and gets excited by the idea of using AI to work smarter - this role was made for you.

Key Responsibilities

Creative Resourcing
• Own and maintain the Studio’s creative resourcing board on ---------- , ensuring all team allocations, availability, and project assignments are up to date and accurate.
• Proactively flag capacity conflicts or gaps to Studio leadership, suggesting solutions to keep projects on track.
• Coordinate with Creative leads to plan resource allocation across live and upcoming campaigns.
• Produce regular resourcing reports and summaries to support team planning and decision-making.

Work Output Analysis
• Own and maintain the Studio’s work output tracker, logging all brief responses, proposals, and pitches alongside their current status and outcomes.
• Track and report on key Studio performance metrics including brief response rates, pitch conversion rates, campaign engagement rates, and turnaround times — presenting findings in clear, actionable formats for leadership.
• Collaborate with Studio leads and commercial teams to ensure output data is consistently captured, enabling accurate reporting on team productivity and client win rates.
• Identify patterns and trends in Studio output data, surfacing insights that inform resourcing decisions, process improvements, and strategic planning.

AI Solutions & Innovation
• Support the development and rollout of AI-powered tools and workflows across the Studio team, working with internal stakeholders to identify high-impact automation opportunities.
• Help build and maintain prompt libraries, AI workflow documentation, and best practice guides for tools such as Claude, ChatGPT, and Canva AI.
• Act as a first point of contact for tea ---------- mbers adopting new AI tools, providing training and hands-on
support.
• Stay current with developments in AI tooling relevant to creative and commercial operations, bringing
new ideas and recommendations to the team.

Administrative & Operational Support
• Provide day-to-day administrative support to Studio leadership, including diary management, meeting preparation, and follow-up coordination.
• Maintain internal documentation and team knowledge bases (Notion, ---------- ), ensuring content is
current, accessible, and well-organised.
• Assist in the coordination of team offsites, client events, and internal initiatives - including logistics, briefing docs, and post-event follow-ups.
• Manage ad hoc operational tasks as they arise, acting as a reliable and flexible point of support across
the team.

Process & Team Efficiency
• Identify and document operational bottlenecks across Studio workflows, proposing and implementing practical improvements.
• Support the onboarding of new tea ---------- mbers by preparing materials, tool access, and process documentation.
• Contribute to the development of Studio playbooks and standard operating procedures that help the team scale efficiently.

Essential Skills & Experience
• 5+ years’ experience in an operations, project management, or executive support role - ideally within a media, creative agency, or fast-growth technology environment.
• Fluent in English with excellent written and verbal communication skills; able to communicate clearly and professionally at all levels.
• Exceptional project management skills with strong attention to detail and the ability to juggle multiple
workstreams simultaneously.
• Proven experience working in fast-paced, dynamic environments where priorities can shift quickly.
• Experience tracking and analysing work output or performance data, with comfort building and maintaining structured trackers, dashboards, or reports.
• Proficiency in ---------- or similar work management tools, as well as Notion, Google Workspace, and Microsoft 365.
• Genuine interest in AI tools and a track record of using them practically (e.g. ChatGPT, Claude, Canva AI, or similar).
• A proactive, self-starting attitude - you spot problems before they happen and take ownership of finding solutions.
• Strong interpersonal skills and a collaborative working style; you build relationships easily and work well
across teams.
• Ability to work UK or US time zones

Desired Skills & Attributes
• Experience in social media, digital publishing, or creative production environments.
• Familiarity with basic data visualisation or reporting tools (e.g. Looker Studio, Excel/Google Sheets
dashboards).
• Experience building or maintaining prompt libraries or internal AI documentation.
• An understanding of commercial operations and how client-facing teams work.
• Degree in Business, Operations, Communications, or equivalent professional experience.

Why Pubity Group?
We are the world’s biggest Gen Z publisher — built on culture, community, and creativity. This is a rare opportunity to sit at the heart of one of the most exciting Studio teams in social media, working across some of the biggest brand briefs and creative projects in the industry. You’ll have real ownership and impact from day one, in a team that genuinely loves what it does.

Recruitment Process
• Stage 1 - Complete a short video on your experience and transferable skills for the role.
• Stage 2 - Video interview with Talent Acquisition Manager.
• Final stage - Video interview with a member of the Studio team.