Leasing and Resident Services Supervisor

Please submit your application on: ----------

Overview
We are seeking a experienced, detail-oriented and highly communicative Leasing and Resident Services Professional to support our property management and leasing operations. This role is responsible for handling prospect inquiries, coordinating tours, managing resident communications, and supporting day-to-day leasing activities through our CRM system.

Key Responsibilities

Leasing & Prospect Management

Manage inbound and outbound communications with prospective tenants via phone, email, and CRM channels
Respond to inquiries, provide property information, and answer leasing-related questions
Schedule and coordinate property tours (in-person)
Follow up with leads and maintain consistent communication throughout the leasing process
Maintain accurate records of all interactions within the CRM
Call housing partners to explore and build potential partnerships

Resident Communication

Respond to resident inquiries and concerns in a timely and professional manner
Communicate updates, notices, and general information through the CRM system
Provide excellent customer service to ensure resident satisfaction

Additional Leasing Responsibilities

Assist with lease applications, screening coordination, and document collection
Support lease renewals and move-in/move-out coordination
Monitor vacancy status and help track occupancy metrics
Assist in marketing efforts (listing updates, basic outreach, etc.)

Qualifications
2+ years of experience in multi-family property management (required)
Experience with property management softwares (Resman preferred)
Strong verbal and written communication skills
Highly detail-oriented and organized
Comfortable using CRM systems and digital tools (Elise preferred)
Ability to multitask and manage high-volume communications
Professional, proactive, and customer-focused
Ability to work on weekends (EST Time Zone)

Preferred Skills

Experience with property management software such as ResMan (or other PMS like AppFolio) and CRMs such as EliseAI
Strong problem-solving and follow-up skills
Ability to work independently in a remote environment