Klaviyo Account Lead — Full-Time Remote Contractor

WHO WE ARE
Grunt Studios is a U.S.-based creative studio building full revenue ecosystems for apparel brands, creators, and consumer product companies.
Our Email & SMS division operates on a retainer + performance model. We're a Klaviyo Partner and we're scaling fast. This isn't a campaign execution role inside a bloated agency — it's a ground-floor opportunity to own a vertical and grow into leading it.

THE OPPORTUNITY
We're hiring an Email & SMS Account Lead to own operations across multiple client accounts — strategy, architecture, execution, and reporting. You'll start with two accounts and quickly take on a third as we grow.
The ceiling here is real: as the division scales, this person becomes the team lead — responsible for hiring, training, and managing additional operators under them.
If you want to execute someone else's playbook forever, this isn't the role. If you want to build something and be compensated when it performs, keep reading.

WHAT YOU'LL OWN
Account Strategy
Build and manage lifecycle strategies for DTC and apparel brands
Audit Klaviyo accounts — identify revenue gaps in flows, segmentation, and send cadence
Own campaign calendars across all accounts
Run accounts with minimal oversight — you're the operator, not the executor waiting for direction
Flow Architecture Build, optimize, and maintain:
Welcome, abandon cart, browse abandonment
Post-purchase, cross-sell, win-back
VIP segmentation, sunset flows
SMS automations
Any flow the account needs that isn't listed here
You must understand conditional splits, trigger logic, attribution windows, deliverability, list hygiene, and suppression strategy. Non-negotiable.
Campaign Execution
Build, QA, and deploy campaigns in Klaviyo
Segment properly for every send
Monitor open rate, CTR, revenue per recipient
Optimize and document findings
Deliverability & Infrastructure
DNS/domain authentication (SPF, DKIM, DMARC)
List warming strategy
Suppression and hygiene management
Sender reputation monitoring
Creative Coordination
Brief and direct designers in Figma
Write or direct conversion-driven copy aligned to each brand voice
Manage revision cycles without hand-holding
Reporting
Weekly and monthly performance reports per account
Track flow revenue vs. campaign revenue, deliverability metrics, subscriber growth
Communicate findings clearly — to internal leadership now, directly to clients as you earn it

TOOLS WE USE
Klaviyo, Slack, ClickUp, Figma

WHAT WE'RE LOOKING FOR
4+ years hands-on Klaviyo experience — non-negotiable
Experience managing multiple accounts simultaneously (agency background preferred)
Strong grasp of e-commerce email/SMS strategy and revenue attribution
Organized and autonomous — no one chases you for updates, ever
Strong written English
Comfortable being client-facing when the time comes
Bonus:
Apparel or DTC brand experience
Klaviyo SMS or Attentive experience
Basic HTML email editing
Shopify x Klaviyo integration experience
ClickUp or similar PM tool experience

COMPENSATION
Base: $1,000–$2,500/month (based on experience)
Performance: Monthly bonus tied to attributed email/SMS revenue across accounts — structure discussed in interview
Structure: Full-time contractor (1099 or international equivalent)
Remote: All time zones considered — minimum 4 hours PST overlap required
Path: As accounts grow and the division scales, so does your rate and responsibility

HOW TO APPLY
Send the following to [EMAIL]:
A 2-minute max video — who you are and your Klaviyo experience. Feel free to walk through all your answers to the questions below by sharing your screen and explaining further.
A screenshot or breakdown of a flow you built: what it does, how it performed, what you changed.
If you were faced with a difficult situation with a client being unsatisfied or even upset how would you resolve it?
Written answer to this question: "A client's email revenue has dropped from 35% to 22% of total store revenue over 60 days. How would you diagnose it?"
Your time zone and typical working hours
Applications missing items 1–4 will not be reviewed.
*Want to move to the top of the pile? Include an audit you've performed on a Klaviyo account — redact any sensitive client info. Applicants who submit one will be prioritized.