Technical Support Specialist (OPEN TO FRESH GRADS)

We’re hiring a Technical Support Specialist to support a fast-growing SaaS platform used by Shopify and eCommerce businesses worldwide.

You’ll help customers troubleshoot issues, guide them through the platform, and ensure they get the most out of the product.

Why This Role is a Great Fit:
• Fully remote, long-term opportunity
• Work with international eCommerce brands and platforms
• Exposure to SaaS, Shopify, and technical support workflows
• Opportunity to grow into senior technical or product roles
• Fast-paced environment with strong learning opportunities

What You’ll Be Doing:
• Respond to customer inquiries via email and ticketing systems (Zendesk)
• Troubleshoot technical issues and guide users through solutions
• Escalate complex issues to development teams when needed
• Work closely with internal teams to resolve product-related concerns
• Continuously learn about the platform and improve product knowledge
• Provide clear, helpful, and professional responses to customers

What We’re Looking For:
• Basic knowledge of HTML, CSS, or JavaScript - MUST
• Strong English communication skills (written and spoken) - MUST
• Experience in customer support or technical support
• Strong problem-solving and troubleshooting skills
• Comfortable working with technical tools and systems
• Able to manage multiple tasks and prioritize effectively

Nice to Have (Not Required):
• Experience with Shopify or eCommerce platforms
• Experience using Zendesk or similar ticketing tools
• Familiarity with SaaS environments

Work Setup:
• Full-time, remote (work from home)
• 5 days per week, 8 hours per shift
• Shifting schedule (24/7 support coverage)

Important Note:
We’re looking for candidates who are proactive, detail-oriented, and able to think critically when solving customer issues.

Apply Now
If you enjoy solving problems, working with technology, and helping customers succeed, we’d love to hear from you.

To Apply, please submit a cover letter alongside a working link to your CV/Resume.