Virtual dental front desk

Virtual Dental Front Desk & Billing Specialist — Job Description

Position: Virtual Dental Front Desk & Billing Coordinator
Location: Remote (Philippines Preferred)
Type: Full-Time
Schedule: U.S. Eastern Time business hours

About Us

We are a growing dental practice looking for a reliable and detail-oriented Virtual Front Desk & Billing Specialist to help manage patient communication, scheduling, insurance verification, and dental billing remotely.

Responsibilities

* Answer inbound patient calls professionally
* Schedule and confirm appointments
* Follow up on missed calls and unscheduled treatment
* Verify dental insurance benefits
* Submit insurance claims and attachments
* Post insurance and patient payments
* Follow up on unpaid claims and aging reports
* Communicate financing and treatment estimates to patients
* Manage patient recalls and reminders
* Maintain accurate patient records in dental software
* Coordinate with the in-office team daily

Requirements

* Previous dental office experience preferred
* Knowledge of dental billing and insurance terminology
* Experience with PPO insurance verification and claims follow-up
* Familiarity with dental software such as
* Dentrix
* Curve Dental
* Strong English communication skills
* Reliable internet and quiet work environment
* Organized and detail-oriented
* Comfortable handling patient phone calls

Preferred Skills

* Experience with U.S. dental practices
* Understanding of treatment planning and collections
* Ability to multitask in a fast-paced environment
* Spanish is a plus

Compensation

* Competitive pay based on experience
* Long-term opportunity with growth potential