Customer Support - Japanese Speaker

Responsibilities
Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
Effectively analyze customer data to provide appropriate recommendations and resolve issues
Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
Build rapport with clients and effectively manage conflicts or misunderstandings
Contribute to team efforts by achieving related results as needed
Commit to meeting quality standards when handling customer inquiries

Requirements
Basic knowledge of working with Google Workspace (Drive, Sheets, Docs)
Experience in resolving complex issues
Experience in communicating with upset or angry clients
Basic understanding of empathy and its role in customer service
Ability to identify weak points in the customer service process
Familiarity with best customer service practices
Proficiency in spoken and written Japanese and English
Strong interpersonal and communication skills
High level of professionalism
Strong attention to detail and punctuality
Ownership of a personal laptop (Windows with a minimum of 8GB RAM or Apple Mac model 2015 or newer)
Stable internet connection

We offer
Working for a dynamically growing company
Trainee period
Opportunity to work remotely
12 shifts of annual leave per year
8 shifts of sick leave per year
Professional education budget
Language learning budget
Wellness budget (gy ---------- mbership, sports gear and related expenses)

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