Short Term Rental Operations Manager

## Short-Term Rental Operations Coordinator (Remote)

We’re a fast-growing, AI-first property management company operating premium short-term rentals in Atlanta, USA. Our business is built around smart systems, automation, and operational efficiency. We use AI-powered tools and an AI-based CRM to streamline guest communication, task management, scheduling, and day-to-day operations — allowing our team to focus on delivering exceptional service and solving problems proactively.

We’re looking for someone who is an excellent communicator, highly organized, proactive, and capable of managing multiple moving parts at once. The ideal candidate is operationally minded, learns quickly, stays calm under pressure, and can independently coordinate guests, cleaners, vendors, and ongoing property needs with strong attention to detail.

This role will begin at approximately 20 hours per week, with the opportunity to grow into a full-time position based on performance and business needs.

### What You'll Do

* Deliver exceptional guest communication across Airbnb, VRBO, and direct booking channels
* Respond to guest inquiries quickly, professionally, and thoughtfully
* Coordinate cleaners, turnovers, and property readiness to maintain 5-star standards
* Manage and schedule vendors for maintenance, repairs, and operational needs
* Track multiple properties, tasks, and deadlines simultaneously without things slipping through the cracks
* Think proactively and solve problems before they escalate
* Work alongside AI tools, automated systems, and our AI-powered CRM to improve operational efficiency
* Support booking management, availability updates, and operational coordination across platforms
* Assist with operational reporting, scheduling, and workflow management

### What We’re Looking For

* Excellent English communication skills (written and verbal)
* Exceptional organizational and multitasking abilities
* Strong attention to detail and follow-through
* Ability to coordinate multiple vendors, cleaners, and priorities simultaneously
* Strong problem-solving and decision-making skills
* Ability to work independently and stay organized in a fast-paced environment
* Comfortable learning new technology, systems, and AI tools
* Reliable internet connection and dependable availability

### Experience That Helps

* Experience in short-term rentals, hospitality, operations, customer service, or virtual assistance
* Familiarity with Airbnb, VRBO, Guesty, Hostaway, Hospitable, OwnerRez, or similar systems
* Experience coordinating cleaners, maintenance teams, or vendors
* Experience managing multiple projects or properties simultaneously
* Familiarity with PriceLabs is a plus

### Why This Role Is Different

This is not just a customer support role. We’re looking for someone who can think operationally, stay calm under pressure, coordinate many moving parts, and help keep the business running smoothly every day.

If you’re highly organized, communicate well, learn fast, and enjoy solving problems, we’d love to hear from you.

### How to Apply

Apply through our portal:
----------

IMPORTANT: Please record a 1–2 minute audio introduction sharing:

* Your relevant experience
* Why you're interested in the role
* What makes you a strong fit for this position

Applications without an audio introduction will not be considered.

We personally review every application and aim to respond within 48 hours.