Executive Assistant

Reports To: Operations Manager
Work Location: Remote
Schedule: Fixed weekday hours - EST

Role Responsibilities

-Monitor and manage incoming communication via phone, SMS, and shared email inboxes – respond professionally and promptly.

-Capture complete customer request details (name, address, work description, urgency, access notes). Request photos as needed to clarify scope.

-Enter all work requests into task sheets. Ensure every task is assigned to a specific crew member and scheduled based on urgency and availability.

-Support triage of urgent issues (water leaks, safety hazards, access deadlines) under Operations Manager guidance.

-Review daily time sheets and track services provided for contract customers. Proactively schedule recurring contract work.

-Assist with sending seasonal contracts, recording customer expectations, and maintaining accurate contract records.

-Build familiarity with repeat customer service history to support informed conversations.

-Answer basic billing questions, retrieve service history, update customer details, and share invoices (billing changes require manager approval).

-Send a concise weekly summary email to leadership with key updates, confirmed appointments, completed work, and follow-up items.

-Forward customer messages for the Operations Manager via email each morning as needed.

Qualifications & Requirements

-Experience: 5+ years in a BPO, call center, or high-volume administrative support role with heavy customer/vendor phone interaction.

-Education: College graduate (any field).

-Communication: Excellent English verbal and written skills – you will speak with customers and vendors daily by phone, plus manage email and text.

-Attention to detail: Capture information accurately the first time, reducing the need for clarification calls.

-Multitasking: Manage incoming calls, texts, emails, and data entry simultaneously without losing accuracy.

-Technical skills: Proficient with Google Sheets (data entry, basic formatting, sorting) and saving/organizing documents in shared drives.

-Proactive mindset: Ask questions when unsure rather than guessing.

-Remote work discipline: Reliable internet, quiet workspace, and ability to work fixed weekday hours.

How to Apply

Please send a 1 minute video introduction ---------- & attached your resume.