Customer Support (Phone-Based Remote)

About Us
We are a growing UK-based eCommerce company specialising in gym equipment and fitness products sold through multiple online platforms across the UK. As our business continues to expand, we are looking for a reliable and professional Customer Service Agent based in the Philippines to join our remote support team.

This is a long-term remote position suited to someone who is confident speaking with customers, experienced in phone-based customer service, and comfortable working UK hours.

Key Responsibilities
* Handle inbound and outbound customer calls professionally and confidently
* Assist customers with:
- Product enquiries
- Order updates
- Delivery tracking
- Returns and exchanges
- After-sales support
* Resolve customer concerns efficiently while maintaining a positive customer experience
* Respond to customer enquiries via email and live chat when required
* Follow up with customers regarding delayed deliveries, ongoing cases, or resolutions
* Maintain accurate records of customer interactions and case updates
* Escalate complex or unresolved concerns to the appropriate internal teams
* Identify recurring customer issues and report trends or improvement opportunities

Requirements
* Excellent spoken English is essential. You must be clear, confident, and easy to understand over the phone
* Previous customer service experience involving phone support is strongly preferred
* Comfortable handling a high volume of inbound and outbound calls
* Ability to remain calm and professional when handling difficult or frustrated customers
* Strong written English skills for email and live chat support
* Reliable internet connection and good-quality headset
* Quiet and professional remote working environment
* Strong attention to detail, organisation, and communication skills
* Ability to work independently and follow structured processes

Working Hours
Must be available to work UK business hours (evening shifts in Philippine time).

What We Offer
* Long-term and stable remote opportunity with a growing UK company
* Full training, systems, and ongoing support provided
* Structured workflows and clear expectations
* Opportunities for performance-based bonuses and growth

How to Apply
Please send your application with the subject line: PHONE CS – [Your Full Name]

Your application should include:
* Updated CV/resume
* Your internet speed and remote work setup
* A voice recording recording of yourself saying the following script exactly as written:

“Hi, thank you for contacting Gymsets. My name is [insert name], and I am part of the customer support team. We specialise in supplying high-quality gym equipment across the UK. I’d be happy to help you with your enquiry today, so please let me know how I can assist you.”

Applications without voice recording, internet speed and remote work setup proof will not be considered.