Virtual Leasing Professional (Multi-family Apartments)

Overview

We are seeking a detail-oriented and highly communicative Virtual Leasing Professional to support our property management and leasing operations. This role is focused primarily on the leasing side of property management, including handling prospective tenant inquiries, scheduling and coordinating tours, managing leasing tasks within CRM/property management systems, and maintaining strong communication with both prospects and residents.

The ideal candidate has hands-on experience in leasing operations and is confident in actively communicating with prospective tenants, inviting and following up with them for property tours, and clearing leasing-related tasks within platforms such as Elise and other property management systems.

Key Responsibilities
Leasing & Prospect Management
Manage inbound and outbound communications with prospective tenants via phone, email, SMS, and CRM platforms
Actively call, invite, and follow up with prospective tenants to schedule and confirm property tours
Respond to leasing inquiries, provide property information, pricing, availability, and answer leasing-related questions
Coordinate and manage in-person property tours with prospects
Maintain consistent follow-up throughout the leasing process to improve conversion rates
Clear and manage leasing tasks within Elise and other CRM/property management systems for both prospects and current tenants
Maintain accurate records of all interactions, appointments, and updates within the CRM
Call housing partners and organizations to explore and build potential partnerships
Resident Communication
Respond to resident inquiries and concerns in a timely and professional manner
Communicate updates, notices, and general information through the CRM system
Provide excellent customer service to support resident satisfaction and retention
Maintenance Coordination
Assist residents with maintenance requests through the CRM/property management system
Coordinate with vendors and contractors to schedule repairs and service appointments
Follow up on maintenance requests to ensure completion and resident satisfaction
Additional Leasing Responsibilities
Assist with lease applications, screening coordination, and document collection
Support lease renewals and move-in/move-out coordination
Monitor vacancy status and occupancy updates
Assist with marketing efforts including listing updates and basic outreach
Qualifications
Proven experience in property management with a strong focus on leasing operations
Experience handling prospect communications, scheduling tours, and leasing follow-ups
Experience using property management software or CRMs such as Elise, ResMan, AppFolio, or similar platforms
Strong verbal and written communication skills
Bilingual (English/Spanish) preferred
Highly detail-oriented, organized, and proactive
Ability to multitask and manage high-volume communications
Professional, customer-focused, and comfortable working independently in a remote environment
Preferred Skills
Experience clearing and managing leasing tasks within Elise or similar leasing platforms
Strong phone communication and follow-up skills
Ability to build rapport with prospective tenants and improve leasing conversion
Strong problem-solving and organizational skills
Application Instructions

Please attach your resume upon application.

Please note that this position uses a time-tracking application to accurately monitor work hours for payroll purposes. All logged hours will serve as the basis for compensation.