File Manager

Are you detail-oriented, organized, and ready to contribute to a positive client experience in the legal field? Rose Legal Services LLC is expanding its team and is actively seeking a full-time File Manager / Client Care Specialist. If you have a passion for maintaining organized systems, ensuring accurate documentation, and providing excellent client support, we want to hear from you.

About Rose Legal Services, LLC
Rose Legal Services LLC, based in St. Louis, MO, is a thriving criminal defense and DWI law firm. Our team focuses solely on representing individuals facing charges, arrests, or investigations. We also handle closely related civil litigation like expungements, driver’s license cases, and orders of protection. Our primary goal is securing the best outcomes for our clients while ensuring an exceptional client experience. Above all, we believe in SECOND CHANCES. Our hiring decisions are based on our CORE VALUES:

Uncompromising Integrity: Genuine integrity in every action, no Saul Goodman aspirations.
Care: Deep concern for our clients, their legal matters, our team, and office policies.
Teamwork: Prioritizing client and firm interests over personal agendas.
Growth Mindset: Continuous improvement, education, and adaptation to new technology.
Relentless Focus on Client Experience: We want our clients to have an outstanding experience working with us.

Responsibilities:
As a File Manager / Client Care Specialist, your key responsibilities include:
• Detailed data entry and document processing to maintain organized client files.
• Drafting and sending client correspondence with professionalism and precision.
• Collaborating with courts and prosecutors' offices to acquire necessary documentation and media.
• Assisting as backup on the phone system to provide additional client support.
• Maintaining a positive and collaborative client care environment through effective communication and detailed logging.
• Collaborating with attorneys to ensure accurate and timely handling of client matters.
• Contributing to continuous improvement initiatives within the firm.

Requirements:
To excel in this role, we're looking for someone who possesses:
• Fluent communication skills in English (written and spoken).
• Strong organizational abilities and attention to detail.
• Excellent communication skills and a positive attitude as part of a team.
• Excellent telephone skills.
• Proficiency in IT skills to maintain technology, including Microsoft Office Systems.
• Law graduate or Juris Doctor graduate is preferred.
• Availability to work U.S. CST hours on a full-time basis.

Rose Legal Services is committed to providing training for the right candidate, regardless of prior experience. We highly appreciate individuals who bring a passion for excellence, a positive attitude, and a willingness to contribute to a collaborative team environment. If you're reliable, energetic, and eager to contribute to a positive client experience, we encourage you to apply.