Travel Support Specialist

We are currently looking for candidates with direct experience in travel support and itinerary management.

If you have experience handling urgent travel requests, flight changes, cancellations, or ticketing support, we’d love to hear from you.

You must have experience in at least one of the following:
- Travel Agency Support
- Airline Ticketing
- Travel Operations
- Corporate Travel Support
- Travel Customer Service

ABOUT THE ROLE:
We are hiring a detail-oriented Travel Agent to support travelers with urgent travel-related concerns and itinerary adjustments.

This is a support-focused role that involves handling travel disruptions, flight changes, rebookings, cancellations, and time-sensitive travel requests. This role does NOT involve vacation planning or travel recommendations.

KEY RESPONSIBILITIES:
- Handle inbound calls and emails related to travel support requests
- Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus
- Assist travelers during emergencies, delays, missed flights, and other disruptions
- Review and update travel itineraries accurately and efficiently
- Coordinate with airlines, hotels, and travel vendors when necessary
- Ensure all bookings and modifications comply with company policies
- Document customer interactions and booking updates in the system
- Provide professional customer service while handling urgent concerns
- Monitor queues and respond within service level expectations

WHAT WE’RE LOOKING FOR:
- Excellent English communication skills (written and verbal) – MUST
- Previous experience as a Travel Agent, Travel Support Specialist, or similar role – MUST
- Proficiency in Amadeus – MUST
- Experience handling flight changes, ticketing, reissues, and cancellations
- Familiarity with airline fare rules and ticketing processes
- Ability to work in a fast-paced and high-pressure environment
- Strong attention to detail and problem-solving skills
- Able to remain calm and professional during urgent situations

WORK SCHEDULE & SETUP:
- Full-time, remote
- 8 hours per day, 5 days per week
- 5 am to 2pm Manila Time

HOW TO APPLY:
To apply, please submit a working link to your CV.