Appointment Setter

Appointment Setter / Intake Specialist – US Law Firm

**Position:** Appointment Setter / Intake Specialist
**Location:** Remote
**Employment Type:** Full-Time
**Schedule:** U.S. Pacific Time Hours Preferred
**Industry:** Legal Services / Consumer Protection

About Us

We are a fast-growing US law firm dedicated to helping consumers resolve issues with defective vehicles. Our team is focused on delivering excellent client service, strong communication, and efficient case intake support.

We are looking for a motivated and confident Appointment Setter / Intake Specialist who can make outbound calls to potential clients, build trust quickly, and help convert qualified leads into retained clients.

Responsibilities

* Make outbound calls to prospective clients who submitted inquiries or showed interest in lemon law representation
* Explain the firm’s services clearly and professionally
* Qualify leads based on vehicle and case information
* Build rapport and maintain a consultative, empathetic approach during calls
* Follow up consistently with warm leads via phone, text, and email
* Schedule consultations and assist with client onboarding
* Gather and accurately enter client information into the CRM/case management system
* Maintain call notes and track follow-up activities
* Meet daily and weekly call and conversion goals
* Collaborate with attorneys and intake staff to ensure smooth handoff of retained clients

Qualifications

* Previous experience in appointment setting, intake, sales, telemarketing, or customer service
* Strong English communication skills (spoken and written)
* Comfortable making high-volume outbound calls
* Confident, persuasive, and professional phone presence
* Ability to handle objections and maintain a positive attitude
* Strong organizational and follow-up skills
* Experience using CRMs, dialers, or case management software is preferred
* Legal intake or lemon law experience is a plus, but not required
* Reliable internet connection and quiet work environment

Preferred Skills

* Experience in personal injury, lemon law, or legal intake
* Understanding of California lemon law basics
* Sales and retention mindset
* Ability to multitask and work independently in a remote environment

Compensation

* Competitive hourly pay or salary (based on experience)
* Performance-based bonuses and incentives
* Growth opportunities within the firm

What Success Looks Like

* Consistently contacting and following up with leads
* Converting qualified prospects into retained clients
* Providing a professional and supportive client experience
* Helping the firm maintain strong intake and retention numbers


How to Apply

Please submit:

* Your resume
* A short voice recording or introduction
* Your experience with outbound calling, appointment setting, or legal intake
* Your expected compensation
* 2 References with active contact information
* If currently employed, must be able to show proof of contract termination.

Applicants with strong communication skills and outbound sales experience are highly encouraged to apply.