Operations and Profitability Coordinator

Operations & Profitability Coordinator

Location:
Remote (Virtual Assistant Role)

Company Overview:
Texas Terrain Lawn Care is a fast-growing lawn and landscape company based in San Antonio, Texas. We specialize in lawn maintenance, weed control, fertilization, mulch installs, cleanups, and property improvement services. Our goal is to build a highly systemized, profitable company that operates efficiently through strong systems, accountability, and operational excellence.

We are looking for a highly organized, analytical, and detail-oriented Operations & Profitability Coordinator to help monitor labor efficiency, route profitability, production tracking, and operational performance.

This is NOT a basic admin role.

This role is focused on helping protect company profit, improve route efficiency, track labor performance, and ensure operational accountability across the business.

Position Summary:
The Operations & Profitability Coordinator will work directly with ownership to monitor production metrics, labor tracking, routing efficiency, job costing, and operational KPIs using Service Autopilot, spreadsheets, and reporting systems.

The ideal candidate is highly analytical, proactive, detail-focused, and comfortable holding systems accountable through data and reporting.

Responsibilities:

Daily Responsibilities

Verify all crews properly clock in and clock out
Monitor completed jobs and production status
Track daily man-hour production rates
Review route efficiency and identify wasted drive time
Identify missed jobs, skipped services, or scheduling issues
Monitor labor hours versus budgeted hours
Track callbacks, customer complaints, and operational issues
Ensure job notes and photos are properly documented
Communicate operational issues to management quickly

Weekly Responsibilities

Create labor efficiency reports
Track sold hours versus actual hours
Review route density and route profitability
Identify underperforming routes or clients
Create production scorecards for crews
Track estimate follow-up activity and close rates
Review open estimates and pending work
Monitor schedule gaps and route optimization opportunities
Identify opportunities to improve efficiency and profit

Monthly Responsibilities

Review Cost of Goods Sold (COGS)
Review expense ratios and operational spending
Assist with Profit & Loss tracking
Analyze unprofitable clients and recommend adjustments
Assist with pricing analysis and profitability reviews
Track key business KPIs and trends
Prepare operational summary reports for leadership

Key Performance Indicators (KPIs)

Daily man-hour rate
Route density
Sold hours vs actual hours
Labor efficiency
Job profitability
Crew production performance
Callback frequency
Estimate close rate
Revenue per route day
COGS percentage
Schedule completion accuracy

Software & Tools

Service Autopilot (preferred)
Google Sheets
Google Drive
Gmail
CRM and scheduling systems
Slack or Google Chat

Ideal Candidate Traits

Extremely detail-oriented
Strong with numbers and reporting
Analytical thinker
Comfortable identifying problems
Organized and proactive
Fast learner
Strong English communication skills
Comfortable working independently
Able to follow systems and improve systems
High accountability and reliability

Preferred Experience

Operations coordination
Scheduling or routing experience
Lawn care, home service, or field service industry experience
KPI tracking and reporting
Virtual assistant or remote operations experience
Service Autopilot experience is a major plus

Compensation

Based on experience and skill level
Performance-based growth opportunities available
Long-term opportunity for advancement into operations management

Application Instructions
To apply, please submit:

Your resume
A short voice recording (45 seconds to 2 minutes) in English explaining:
Your experience
Your accomplishments
Why you would be a strong fit for this role
Any experience with operations, scheduling, routing, or reporting
Include the phrase:
“Profitability drives growth”
at the top of your application so we know you read the full job posting.