Experienced Inbound Sales Agent (ISA)

Inside Sales Agent Job Description

Full Time

Overview:

Responsible for

Developing business opportunity within specific geographies served by Experts Real Estate Team

Achieving productivity, appointment setting and revenue targets while responding efficiently to customer inquiries (usually in form of sales leads) and, if needed, cold calling

Primary duties include e-mail and text communication, outbound calling as needed, coordination and scheduling of real estate buying and selling opportunities and overall management of sales pipeline through the sales cycle

Location:

Home based job opportunity serving clients in Utah, USA

Shift Hours:

Tuesday - Saturday
9 AM - 7 PM Mountain Standard Time
Please note that Daylight Savings Time in the U.S. will cause clocks to shift back or ahead one hour every six months and your shift time will fluctuate; time shifts are widely publicized in the US

Equipment and Work Space to Perform Job Responsibilities:

MUST have a functional and reliable computer to perform the work properly and without interruption with the ability to run software both offline and online. If computer is falling apart or laptop is older, work will not be able to be done, and it must be disclosed before applying to job.

Internet connection must be stable and support decent speeds to run online and offline software.

Internet must be setup with the minimum speed and ready to go on the first day of work

Must have a way to communicate with the rest of the team in case of blackouts, brownouts, or other internet interruptions, whether by using a smartphone or pocket Wi-Fi connection with a laptop or tablet.

We need to be able to locate you in the event of an emergency.

Must have adequate working space and privacy to provide professional service to our clients without interruptions and background noise. (Work space must not allow for traffic, animal, machinery or people noise in the background.)

Job Expectations:

Inside sales agents will be responsible for responding to inbound sales inquiries and outbound cold calling to set appointments for our team of field agents (Realtors) to meet with clients who are interested in buying or selling residential real estate

Ability to stay on task and respond to clients’ inquiries within 2 ½ minutes from their communication with our Team via phone calls, text messages, e-mails or other forms of communication

Become an expert on the evolving Utah-Wasatch Front real estate market, accurately present the Experts Real Estate Team’s unique value proposition to prospective clients and deftly handle and overcome objections

Maintain rigorous prospecting for new business and equally rigorous follow up with leads in your pipeline

Conduct market analysis to help establish property values for potential buyers and sellers

Qualify potential customers for appointments with field agents to accurately convey motivation, competition and financial specifics

Understand and adhere to local, state and federal laws regarding real estate brokerage services

Accurately track and convey productivity and sales metrics to management and expect regular accountability meetings with direct manager and company owner

Participate in regular training and education requirements

Other duties as assigned

Qualifications:

Passion for selling

Enthusiastic and self-starting approach

Must be willing to work with a fast-paced start-up company, work hard, contribute, be part of a team, want to learn and have a positive and uplifting attitude

Demonstrable record of sales success against quota: commit fully to achieving and exceeding significant daily, weekly and monthly productivity and sales quotas

Knowledge and experience in real estate and B2C sales (real estate industry experience is preferable, but not required)

Ability to communicate effectively and fluently in English is a non-negotiable (oral and written)

Strong interpersonal skills

Dependable and reliable

Punctual

Detail oriented

Extremely strong phone skills: ability to set and close appointments over the phone

Willingness and ability to remain on task and spend 100% of time contacting clients, maintaining accurate records of conversations and communications from/to clients, applying feedback, following up and providing information requested by our clients

Ability to use ALL Google Apps (Gmail, Google Voice, Google Drive/Docs, Google Calendar, YouTube, etc.) and quickly to learn TopProducer, RealtyJuggler, join.me, TeamViewer, Skype, Nitro PDF, Dropbox, Skyslope

Be a team player who thrives working with a tight knit company where their activities directly affect the bottom line

Application Process:

Please be very accurate and honest about your qualifications, education, experience, computer condition, and internet connection, because all these aspects surface when person starts working. It'll save you time if these aspects are honestly presented at the time of the interview.

Read this document thoroughly
Make sure you meet the experience and skills qualifications and you are committed to the expectations of the company

Become acquainted with Realtypath at www.realtypath.com and ExpertsRealEstate.com

Create a cover letter and resume

Take the Tony Robbins and download your DISC Profile results

Create an MP3 Audio Application

Prepare at least 3 references (at least 1 professional, 2 personal)

Submit

Cover letter and resume

DISC Profile results

Three references

Skype ID

MP3 Audio responding questions
to carlos@expertsre.com and confirm that you have read these instructions thoroughly and explain in your cover letter why you qualify for this position

Questions to Be Answered and Recorded on MP3 Audio or Equivalent Format:

What do you do to keep customers happy?
What are your goals in life in regards to your life and career?
How comfortable you are at using computers, internet, different types of software, including online software?
What do you like about this job opportunity?
What makes you a good candidate for this position?
What is your experience in prospecting, phone sales, and inbound sales?
What are your verbal and writing English skills?
What is your history in showing up to work on a daily basis? (Reasons for missing work.)
What’s your experience in working as a virtual assistant?
What does it mean to you to
Be detailed oriented?
Be proactive?
Understand and follow instructions well?
Follow up with clients?
Monitor communication (E-mail, text, voice mail, phone calls) during the duration of your shift?
Set priorities
What attributes do you have that make you a team player?
What attributes describe you as a team player and as someone who takes ownership and responsibility of what's been assigned to you?
What is your job history?
What are your hobbies and passions?
What means of communication do you use to keep in touch with the rest of the team during work hours?
How accessible are you during work hours?
What is your setup for performing the work? (i.e. location, equipment you have, equipment and internet reliability, headset)
What is your work environment, potential external noise and other circumstances that may distract customers when talking to them on the phone or while you're working?
What do you do when
Your equipment fails?
Your internet connection doesn't work?
You get sick?
Someone in your family gets sick?
You get stuck on something and don't know what to do?
There's nothing to do?
There’s miscommunication with other team members or clients?
Unpredictable problems that arise?
You're unhappy about someone or something?
Do you have a smartphone with access to e-mail, skype, whatsapp, or something similar? (This is in case of an emergency when your internet dies, for example, so that you can communicate with us and keep us in the loop until your internet or power outage is restored)

Compensation:

Salary plus commission

About Experts Real Estate:

The Experts Real Estate Team is a thriving group based in Sandy, UT, USA. We are a tight knit and committed organization of highly skilled real estate professionals with a passion for making our clients’ real estate dreams a reality. Our motto to our clients is “Stress Less, Be Happier”. We strive to make our clients lives easier when they work with us.