Head of Operations — Dutch Sleep Brand (Part-Time -> Full-Time)

About Us:
We're a Dutch direct-to-consumer sleep brand with 10,500+ customers across the Netherlands and Belgium. We sell a nasal strip that combines mechanical airway opening with naturally calming ingredients. We're growing fast and need someone to take ownership of the backend.

About the Role:
This role starts part-time with a clear path to full-time within 3 to 6 months based on performance and business growth.
You'll own the backend of the business: supply chain, fulfillment, stock, vendor relationships, CS oversight, and brand reputation. You're not doing fulltime CS tickets yourself, however we might need you to step in and help some days. You're making sure everything runs smoothly and flagging issues before they become problems.

Hours & Growth Path:
- Start: 15 to 20 hours per week.
- Target: full-time within 3 to 6 months, depending on performance and business growth.
- As hours grow, your responsibilities grow with them. Strategic work comes online once the operational basics are running well.

What You'll Own:
- Stock monitoring and reorder timing across SKUs
- Tracking shipments from manufacturer to warehouse and flagging delays
- Owning vendor and supplier relationships
- Supervising the CS team on quality, tone, and response times
- Managing Trustpilot reviews by flagging issues, briefing CS, and following up
- Moderating Meta comments and DMs, handling escalations, delegating routine work
- Monitoring chargeback rates
- Researching catalog expansion ideas and analyzing competitors
- Improving backend processes based on data and customer feedback
- Sending the founders a clear update at the end of every workday

You won't be doing CS tickets full-time, but expect to step in on some days. As your hours grow, your scope expands and decision-making authority grows with it.

What We're Looking For
- Experience in e-commerce operations, supply chain, or DTC brand management.
- Track record of owning backend operations end to end, not just executing tasks.
- Experience managing teams and vendors.
- Comfortable making decisions without hand-holding.
- Strong written English.
- Proactive. You flag problems before being asked.
- Comfortable with Shopify.
- Significant overlap with CET. This is non-negotiable.
- Looking for a long-term role you can grow into.

To Apply
Send a short personal message (no templates) covering:

1. Your most relevant experience and which brands you've worked with.
2. One specific example of a backend problem you solved before being asked to.
3. One specific example of a vendor or supply chain issue you handled.
4. Your availability and overlap with CET.
5. Why a part-time-to-full-time path appeals to you.

Looking forward to your reply.