Little Minders – Backup Care & Concierge Coordinator

Position Overview
Little Minders is seeking a highly organized, emotionally intelligent, warm, and proactive Backup Care & Concierge Coordinator to support our growing family membership platform and sitter network.
This role is responsible for helping maintain the quality, reliability, responsiveness, and overall experience of Little Minders by overseeing sitter onboarding, sitter support, backup care coordination, concierge requests, and family communication.
We are looking for someone who understands the importance of trust, professionalism, communication, emotional intelligence, and responsiveness within childcare and family support services.
This is a fast-paced, people-centered role that requires strong judgment, organization, and the ability to build positive relationships with both families and caregivers.

Responsibilities
Sitter Recruitment & Vetting


Conduct virtual sitter interviews


Perform detailed phone reference checks


Evaluate sitter professionalism, communication, reliability, and overall fit


Identify strong candidates through both experience and personality assessment


Recognize red flags or concerns during the vetting process


Maintain high standards for trustworthiness, professionalism, responsiveness, and dependability



Sitter Onboarding & Operations


Guide approved sitters through onboarding


Ensure sitter profiles are fully completed and organized


Track sitter availability and responsiveness


Maintain a strong active sitter pipeline, especially during high-demand seasons


Support sitter communication and follow-ups


Help create a positive and professional experience for caregivers



Backup Care & Concierge Support


Assist families with backup care and last-minute booking support


Coordinate sitter confirmations and booking communication


Support concierge-style childcare requests including travel, hotel stays, events, and special requests


Help ensure families receive timely responses and dependable support


Escalate sensitive situations or operational concerns when needed



Administrative & Operational Support


Maintain onboarding trackers and operational spreadsheets


Update sitter notes, statuses, and onboarding progress


Help improve response times and operational organization


Assist with maintaining smooth onboarding and booking workflows


Submit weekly reports outlining completed tasks, operational updates, challenges, and goals for the following week



Ideal Candidate
We are looking for someone who is:


Highly emotionally intelligent and people-focused


Warm, professional, and trustworthy


Extremely organized and detail-oriented


Strong at reading people and identifying professionalism and reliability


Responsive, proactive, and dependable


Comfortable speaking with both families and caregivers


Able to work independently and manage priorities efficiently


Calm under pressure and solution-oriented


Strong in verbal and written English communication


Passionate about childcare, trust, hospitality, and community-building



Preferred Experience


Recruitment, staffing, childcare, hospitality, concierge, or customer support experience


Experience conducting interviews and phone reference checks


Experience supporting fast-paced service-based businesses


Experience working remotely with EST schedules preferred



Schedule


Full-time


Monday–Friday


Eastern Standard Time (EST) schedule with flexibility based on operational needs



Compensation


Competitive compensation based on experience


Long-term growth opportunity within a growing childcare company


Performance-based raises and advancement opportunities available for strong long-term tea ---------- mbers



About Little Minders
Little Minders is a modern babysitting and backup care platform powered by House of Nannies focused on connecting families with fully vetted, high-quality caregivers. We are building a trusted, community-driven company centered around safety, professionalism, emotional intelligence, reliability, and exceptional support for both families and sitters.