E-commerce Operations Assistant

We're a fast-growing Dutch brand supplying custom merch to pilates & fitness studios worldwide. As we scale, we need someone sharp to take over our daily operations.
What you'll do:

Check our order tracking sheet daily — click tracking links (UPS, DHL, FedEx), mark delivered orders green, and log the delivery date
Send check-in emails to customers once their order arrives, and follow up with a Google Review request for happy customers
Follow up with suppliers daily via WhatsApp & WeChat to get status updates and keep tracking sheets up to date
Forward new production orders from Slack to the right supplier with the correct files
Handle DAP shipping paperwork and log costs in our analytics dashboard
Verify supplier invoices against our analytics

Tools: Google Sheets, Slack, WhatsApp/WeChat, Gmail, UPS/DHL/FedEx portals, Alibaba
Who we're looking for:

Fluent in English
Organised, proactive, and reliable
Available during European business hours (at least partially)
Some e-commerce or logistics experience is a plus