Virtual Assistant – Web Hosting & MSP Operations

We're a U.S.-based managed services provider (MSP) and web hosting company operating dual-site infrastructure and serving a diverse client base. We handle web hosting, colocation, domain management, and ongoing technical support for our customers. We're looking for a sharp, reliable Virtual Assistant to support our day-to-day operations.

What You'll Be Doing
- Managing and responding to client support tickets, emails, and inquiries
- Monitoring client accounts, hosting renewals, and domain expirations — flagging anything that needs attention
- Maintaining our client CRM: updating records, logging activity, keeping notes accurate
- Drafting and sending client communications, proposals, and follow-ups
- Tracking outstanding invoices and following up on overdue accounts
- Researching vendors, equipment, and pricing as needed

You're a Great Fit If You:
- Are highly organized and detail-oriented — you catch things that fall through the cracks
- Communicate clearly and professionally in written and verbal English
- Can manage multiple tasks without being micromanaged
- Are proactive — you spot problems and flag them before being asked
- Can learn new tools quickly

Nice to Have
- Experience with web hosting environments
- Familiarity with domain registrars, DNS concepts, or SSL certificates
- Experience with ticketing systems or project management tools

Schedule: Full-time (40 hrs/week). Preferred overlap with US Central Time (Chicago).
To Apply: Make the subject of your application: Operations VA – [Your Name]

Please include:
- A short intro about yourself and why you're a fit for a technical services business
- Your relevant experience with hosting, IT, or MSP companies (if any)
- Tools and software you've used in previous VA roles
- Your expected monthly rate (USD)

Applications without a personalized intro will not be considered.
Use 4 apply points when you apply.